How to view & download your invoice
Where you can view and download your invoices in Featurebase.
Written By Markus from Featurebase
Last updated About 2 months ago
Overview
You'll receive an email notification when you have an invoice ready to view. This will be sent to the Billing contacts you’ve listed in your Billing information. You’ll need to log in to Featurebase to view and download the invoice.
For forgiven invoices, we cannot issue an offsetting invoice, as we did not actually charge you for that period.
Note: We currently do not provide receipts for refunds. The refund on your bank statement will serve as proof of the refund.
View & download invoices
To see and download any of your invoices:
Go to Settings → Pricing plans
Click on “View invoices and Edit billing information”
Click on any of your invoices under the Invoice history to view & download them
Failed payment
We will attempt to process payment on invoices up to four times within a 28-day period. If all four attempts fail, the account will be frozen on the 28th day. To resume access, all unpaid invoices must be paid.
Payment can be made by following the link for payment on the invoice or under Settings → Pricing plans by clicking on the “View invoices and Edit billing information” button.
Once payment for all open invoices is completed, your account access will be restored. You may need to hard refresh your browser to see services resume in your workspace.