What is the Feedback Portal?
Feedback Portal is the center core of Featurebase. This is where your users can create posts, upvote other posts, and comment on them.
How it works
The Feedback Portal consists of different feedback boards that you've set up. These can be Feature requests, Bug reports, and Integrations, for example. (Seen on the right side of the screenshot.
Users can submit suitable posts under each board. This way, everything is neatly organized in one place.
Both admins and users can use sorting & filters to see only relevant posts for them. You can also use the search box to search for exact posts. It uses AI-powered suggestions to help you find posts without having to remember or know the exact way it was written.
Lastly, the Feedback Portal features the 'Most helpful' Leaderboard. This shows the top contributors to your feedback community and uses gamification to incentivize users into submitting feedback.
Good to know: You can pin important posts on top of the board by opening the post and clicking the pushpin icon on the top right.
Public vs. Private Feedback Portal
By default, the Feedback Portal and ideas posted on it are publicly visible to everyone who visits it.
But you can also use Featurebase for internal alignment. In this case, you'd have the Portal in private mode, and only your team can access it.
Good to know: If you want to keep your Feedback Portal public but still want to manage some feedback internally, you can use private boards. Posts on these boards are only visible to your organization's admins.
Setting up a Private Feedback Portal
Here's how to switch between a public / private feedback portal:
Configuring the Feedback Portal
Brand customizations
You can edit your feedback portal to fit your brand by changing the name, logo, color, and theme:
Head to Dashboard → Settings → Branding
Choose your logo, color, default theme, and featured image for social media
Click Save
Changing your feedback portal's subdomain
To change your subdomain (the part in front of .featurebase.app in URL):
Head to Dashboard → Settings → Branding
Write in your new subdomain
Click save
Adding custom Feedback Portal text
You can customize almost every text on your Feedback Portal:
Here's how to do it:
Go to Dashboard → Settings → Feedback board
Change the text under the Typography section
Press Save
Changing the default sorting
To change the default sorting:
Go to Dashboard → Settings → Feedback board
Under Default sorting, select the preferred choice
Hiding post & comment authors' info
To prevent users from seeing information about others, you can turn on the 'Hide author information' option:
Go to Dashboard → Settings → Feedback board
Select 'Hide Author Info'
This hides the user's information from everywhere, including all posts and comments, making it anonymous.
Disabling public boards
There's also a possibility to completely disable the Feedback Portal modules. You can use this if you want to only show your roadmap and changelog, for example.
Go to Dashboard → Settings → Feedback board
Select 'Hide Public Board'
Adding it to your app
1. Add a link
The easiest way to share your feedback portal is by attaching its link to a button or text on your page. This could be anywhere, from the navbar to the footer.
Just copy the URL of your public feedback portal and paste it where you'd like it on your page.
2. Embed widgets
The second way is to use one of our neat widgets to collect feedback straight from your app.
You have two options:
All-in-one widget - full functionality of the feedback portal, but in a widget that can be embedded in your product. This also includes the roadmap & changelog in it.
Feedback widget - a lighter feedback widget that also has a screenshot tool for bug reporting
You can learn to set them up & see them in action by clicking on each one on the list. 👆
3. Embed the Feedback Portal view natively on your site
You can also embed your Feedback Portal directly into your app in its original form to allow users to submit feedback, vote on features, and view the changelog.
Here's the setup guide for that. 👈
If you've got any questions or need help, feel free to reach out through live chat! ✌️