Feedback Portal

Feedback Portal is the center core of Featurebase. This is were you collect your feedback to.

Markus Palm avatar
Written by Markus Palm
Updated over a week ago

What is the Feedback Portal?

Feedback Portal is the center core of Featurebase. This is where your users can create posts, upvote other posts, and comment on them.

Featurebase public feedback portal.

How it works

The Feedback Portal consists of different feedback boards that you've set up. These can be Feature requests, Bug reports, and Integrations, for example. (Seen on the right side of the screenshot.

Users can submit suitable posts under each board. This way, everything is neatly organized in one place.

Both admins and users can use sorting & filters to see only relevant posts for them. You can also use the search box to search for exact posts. It uses AI-powered suggestions to help you find posts without having to remember or know the exact way it was written.

Lastly, the Feedback Portal features the 'Most helpful' Leaderboard. This shows the top contributors to your feedback community and uses gamification to incentivize users into submitting feedback.

Good to know: You can pin important posts on top of the board by opening the post and clicking the pushpin icon on the top right.


Public vs. Private Feedback Portal

By default, the Feedback Portal and ideas posted on it are publicly visible to everyone who visits it.

But you can also use Featurebase for internal alignment. In this case, you'd have the Portal in private mode, and only your team can access it.

Good to know: If you want to keep your Feedback Portal public but still want to manage some feedback internally, you can use private boards. Posts on these boards are only visible to your organization's admins.

Setting up a Private Feedback Portal

Here's how to switch between a public / private feedback portal:

  1. Go to Dashboard β†’ Settings β†’ Privacy

  2. Under Accessibility, choose Private board

  3. Choose between 3 authentication methods:

    1. Access by company email

    2. Access by Microsoft Entra ID

    3. Access to everyone who authenticates with SSO


Configuring the Feedback Portal

Brand customizations

You can edit your feedback portal to fit your brand by changing the name, logo, color, and theme:

  1. Head to Dashboard β†’ Settings β†’ Branding

  2. Choose your logo, color, default theme, and featured image for social media

  3. Click Save

Changing your feedback portal's subdomain

To change your subdomain (the part in front of .featurebase.app in URL):

  1. Head to Dashboard β†’ Settings β†’ Branding

  2. Write in your new subdomain

  3. Click save

Adding custom Feedback Portal text

You can customize almost every text on your Feedback Portal:

Here's how to do it:

  1. Go to Dashboard β†’ Settings β†’ Feedback board

  2. Change the text under the Typography section

  3. Press Save

Changing the default sorting

To change the default sorting:

  1. Go to Dashboard β†’ Settings β†’ Feedback board

  2. Under Default sorting, select the preferred choice

Automatically open the post-creation popup

To automatically open the popup for creating posts, you can add ?createPost=true to the end of your URL. (e.g. https://feedback.featurebase.app/?createPost=true)

To preselect a certain board, you can also first apply the board filter and then append the &createPost=true to the url. (e.g. https://feedback.featurebase.app/?b=63f827df2d62cb301468aac4&createPost=true will open the bug reporting board).

Hiding post & comment authors' info

To prevent users from seeing information about others, you can turn on the 'Hide author information' option:

  1. Go to Dashboard β†’ Settings β†’ Feedback board

  2. Select 'Hide Author Info'

This hides the user's information from everywhere, including all posts and comments, making it anonymous.

Disabling public boards

There's also a possibility to completely disable the Feedback Portal modules. You can use this if you want to only show your roadmap and changelog, for example.

  1. Go to Dashboard β†’ Settings β†’ Feedback board

  2. Select 'Hide Public Board'


Adding it to your app

1. Add a link

The easiest way to share your feedback portal is by attaching its link to a button or text on your page. This could be anywhere, from the navbar to the footer.

Just copy the URL of your public feedback portal and paste it where you'd like it on your page.

2. Embed widgets

The second way is to use one of our neat widgets to collect feedback straight from your app.

You have two options:

  1. All-in-one widget - full functionality of the feedback portal, but in a widget that can be embedded in your product. This also includes the roadmap & changelog in it.

  2. Feedback widget - a lighter feedback widget that also has a screenshot tool for bug reporting

You can learn to set them up & see them in action by clicking on each one on the list. πŸ‘†

3. Embed the Feedback Portal view natively on your site

You can also embed your Feedback Portal directly into your app in its original form to allow users to submit feedback, vote on features, and view the changelog.

Here's the setup guide for that. πŸ‘ˆ


If you've got any questions or need help, feel free to reach out through live chat! ✌️

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