Learn to integrate Featurebase with Intercom and the key features.
Written By Bruno from Featurebase
Last updated About 1 month ago
The Featurebase ↔ Intercom integration enables you to streamline feedback management by directing feedback from live chats to Featurebase's voting boards. This allows for better organization, prioritization, and engagement with your customers.
Key features:
Embedded Featurebase view within the Intercom widget to allow users to vote and submit feedback
Save feedback from Zendesk support chats to Featurebase
Easily track how many customers request a topic
Keep users automatically updated about their requests by subscribing them to Featurebase posts.
Example: Every time someone mentions a certain topic (e.g. a feature request), you can open the Featurebase tab in Intercom chat to search for an existing post about the topic or create a new one.
You can then subscribe the user to email updates about that specific issue along with other interested users. When released, an email will be sent to all the users at once. No need to manually follow up with each user separately.
Setting up the Intercom integration
In Featurebase, go to Settings → Integrations
Click on Connect to Intercom, and you'll be redirected to Intercom to allow access.
Go to your Intercom dashboard and select 'Messenger & Omnichannel' from the bottom left corner
In the Messenger settings, click 'Customize Home with apps'
Scroll to the bottom and click 'Add an app'
Select Featurebase.
How to use
1. Collect feedback through Intercom’s widget
Let users vote on features, view the latest updates, and send feedback via the embedded Featurebase view in the Intercom widget.
This way, you don't have to use a separate Featurebase widget if you're already using Intercom.
2. Save feedback from Intercom chat
Easily save customer feedback from the Intercom chat directly to Featurebase's voting boards for better management and prioritization.
3. Subscribe users to receive updates
You can conveniently subscribe people who request features to posts that exist in Featurebase to receive updates.
Just search for the request in the Featurebase view and click the vote button. This will add the user as an upvoter for that post. If a post does not exist, a new one can also be created from the Intercom messenger.
4. Prompt Customers for Feedback
You can send prompts to customers via Intercom Messenger to encourage them to submit feedback and feature requests directly to Featurebase.
That's it! 🎉 If you have any ideas about how we can improve the Intercom integration, please post on our feedback board.