Intercom Integration

Here's how to integrate Featurebase with your Intercom messenger.

Bruno Hiis avatar
Written by Bruno Hiis
Updated over a week ago

To integrate Featurebase with Intercom, please follow the below steps:

  1. Sign up for Featurebase: If you have not already signed up for Featurebase, please visit our website and create an account.

  2. Go to Dashboard: Once you have logged into your Featurebase account, navigate to the dashboard.

  3. Click on Settings and choose Integrations: Click on the Settings button located on the left-hand side of the screen. In the settings menu, select Integrations.

  4. Connect with Intercom: Locate the Intercom integration from the list of integrations and click on the "Connect to Intercom" button. You will be redirected to Intercom to allow access.

  5. Navigate to Messenger from Intercom: Head back to your Intercom dashboard and select "Messenger" from the bottom left corner.

  6. Open "Customize Home with apps" and add Featurebase to the Messenger: In the Messenger, settings click on "Customize Home with apps" scroll to the bottom and click on "Add an app". From there, click on Featurebase.

Now take advantage of the following possibilities:

Save feedback straight from the Intercom Inbox

With the integration, you can easily save feedback from the Intercom Inbox to Featurebase.

Let users vote on features, and send feedback from the Intercom Messenger

You can embed a Featurebase widget in the Intercom Messenger, allowing your customers to vote on features, view the latest updates and send feedback without ever leaving the chat.

Send customers prompts to submit feedback

With the integration, you can send customers prompts to submit feedback and feature requests directly from Intercom Messenger.

We hope this documentation helps you set up the Featurebase Intercom integration and take advantage of its many benefits. If you have any more questions or concerns, please don't hesitate to contact our support team.

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