Feedback analytics
Open Requests analytics to review Request volume, Requester activity, comments, and the sources customers submit from.
Written By Markus Palm
Last updated 4 days ago
Overview
Feedback analytics shows activity and engagement across Requests. Use it to review submission volume, Requester activity, comments, and the Requests that attract attention.
Open Feedback analytics
Open Reports in the dashboard sidebar
Click 'Manage' and choose Legacy analytics
Select Requests under Modules if another section is open
Choose a preset period, such as Last 7 days or Last 12 months, or a custom date range
Feedback analytics is a separate surface from Reports. If your sidebar shows Analytics instead of Reports, open it directly and continue from step 3.
Review activity and engagement
The overview shows Requests, Requesters, and Comments for the selected period. Compare periods to see how activity changes after you introduce a collection channel or invite customers to give feedback.
Use the Request tables to explore activity in more detail:
Top Requests by Requesters and Top Commented Requests use total counts, even when you select a date range. Use the overview metrics for period comparisons.
Top Viewed Requests - Requests that received the most views
Top Requests by Requesters - Requests with the most Requester activity
Top Commented Requests - Requests with the most discussion
Requests Created by Source - Where new Requests came from
Tip: Open a Request from a table to read the feedback behind the numbers. A busy discussion can indicate interest, confusion, or a problem that needs clarification.
Use the results
Use activity to find Requests worth reviewing. Compare customer and company data with your team's value and effort estimates before you decide what to prioritize.
FAQs
Why do the Requester and comment tables ignore my date range?
Why do the Requester and comment tables ignore my date range?
Top Requests by Requesters and Top Commented Requests rank Requests by their total Requester and comment counts, not by activity inside the selected period. Use the overview metrics to compare periods.
How does analytics differ from a Request export?
How does analytics differ from a Request export?
Analytics summarizes activity, such as views, Requester activity, comments, and sources, for a period. Exporting Requests gives you a CSV of Request records with fields such as status, labels, and Requester count. The export does not include view counts or period comparisons.
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