Requests & Insights
Create and manage Requests, Requesters, and Insights, and merge duplicates.
- Creating and managing RequestsCreate Requests, edit their details and ownership, link development work, and delete Requests you no longer need.
- Managing RequestersAdd customers to Requests, review their context, record feedback on their behalf, and export Requester data.
- Adding and managing InsightsAttach customer feedback to the right Request, search past feedback for supporting evidence, and correct Insight links.
- Finding and merging duplicate RequestsFind duplicate Requests, merge them into one retained Request, and undo a merge when needed.
- Requests FAQsFind answers about collecting feedback, organizing Requests, notifications, AI usage, and permissions.
- Feedback 2.0: What's changed for existing users?Find your existing feedback, understand Requests and Insights, and choose how much AI handles for your team.