See our live help center

Overview

The help center is a powerful tool for providing self-serve help to your customers. It allows you to create, organize, and share knowledge base articles. You can bring it inside your app with a widget and much more!

Featurebase’s Help Center is seamlessly integrated with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to users during the feedback creation process.

You can also @ mention help articles while supporting customers,answering feedback, in changelog releases, and everywhere else in Featurebase.

AI search answers

Instead of sending users to read lengthy articles, you can give them quick, helpful answers (with illustrations & clickable references) straight from the search bar.

Good to know:

• It automatically works in different languages

• It’s always automatically up to date

• It uses information only from the articles to which the user has access. This ensures that your end-users won’t access your private articles.

In-app widget

Bring support & knowledge articles directly into your app with our Messenger Widget. This allows users to access help content, support agents, and changelogs without leaving your site or product. Learn to set it up: Messenger Installation

Customizations

The Help Center features a beautiful, customizable design that automatically adapts to your organization's theme and is optimized for usability.

You can also serve your Help Center from your own domain (e.g. help.yourcompany.com) to maintain brand consistency.

Learn to set it up: Help center custom domain

Support for multiple languages

You can publish the Help Center in your customers' native languages with multilingual articles and collections.

We’ll automatically show your users the correct version of the Help Center based on their browser’s language settings. They can also switch between languages manually.

Learn to set it up: Help Center in multiple languages

Intuitive text editor

Our Help Center comes with an intuitive and powerful text editor that offers a wide range of formatting options and custom components for better content presentation. You can use them with the / symbol for easy access.

The editor supports native video and image uploads, embedded YouTube links, code blocks, and everything else a modern editor would have.

Integrated with your feedback portal

The help center is seamlessly integrated with your feedback portal, roadmap, and changelog. For example, Featurebase suggests relevant articles to your users during post-creation. This works in widgets as well.

You can also mention help articles while answering feedback, in changelog releases, and more.

Privacy controls

You can control exactly who can view your Help Center and its articles:

• Only authenticated users (stop competitors from spying)

• Only teammates (for internal knowledge base)

• Only certain customer segments

• Limit access to only specific articles

And much more. You can read all about it from here: Help Center privacy controls

Analytics

It’s important to know how your content is performing so you know how to improve it.

From the Help Center analytics, you’ll see article reactions, what’s popular, which articles are helpful, and most importantly, which articles need improving.

Our future roadmap & ideas

We're continuously working to improve the Help Center. Make sure to ⬆️ upvote the ideas you want to see:

• AI help center update suggestions based on changelogs and completed posts from the feedback forum

• Search results analytics - see what keywords users search, their results, how many didn’t show anything, etc

• AI-generated changelogs from Help Center articles

And much, much more exciting stuff. We’re also eager to hear your ideas 👈

FAQ

More on help center:

• Managing articles & collections

• Help Center in multiple languages

• Configuring the help center

• Help center custom domain

• Limiting Help Center access