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In-app feedback

Setting up the Feedback widget

Enable and install the Feedback widget, customize its wording and submission options, and test it from a customer session.

Written By Markus Palm

Last updated 4 days ago

Overview

The Feedback widget lets customers submit feedback from your website or web app. They can include a screenshot, complete your category's form fields, and find similar Requests while they write.

Use the embedded Feedback Portal when you want a full feedback browsing experience inside a page instead of a focused submission widget.

Set up the Feedback widget

1

Enable and install the widget

Installing the widget requires a code change in your website or web app.

  1. Go to Settings → Requests → Collection → All channels and click 'Enable' beside In-app widget

  2. Open In-app widget and click 'Installation guide'

  3. Add the SDK and configure how customers open the widget

The installation guide is also available from Settings → Workspace → Developers. Keep In-app widget enabled in Collection so the widget can accept submissions.

2

Customize the submission experience

Open Settings → Requests → Collection → In-app widget.

Wording and language

Under Wording, edit 'Title' and 'Description'. Changes save automatically. If you enabled multiple feedback languages, select the language before editing its wording.

Submission options

Under Additional options, choose what customers can do:

  • 'Guest submissions' - Accept feedback without requiring sign-in

  • 'Screenshots' - Let customers attach a screenshot to their Request

  • 'Suggestions' - Show similar Requests and help articles while customers write

  • 'Portal link' - Show a link to the Feedback Portal after submission

Note: 'Guest submissions' is shared with the Feedback Portal. Changing it here also changes it for the portal.

Form fields

Configure form fields in your categories to collect the extra information needed for each kind of Request.

3

Identify customers

Identify signed-in customers so their feedback is associated with the customer using your product. Use identity verification to secure their identity.

4

Test a submission

Open the widget in your product and make a test submission. Check the complete path:

  • The widget opens from the intended button or launcher

  • The title, description, theme, and language fit the page

  • The expected categories and required fields are available

  • Screenshots and suggestions behave as configured

  • The submitted feedback appears in Featurebase with the expected customer identity

Tip: Test from an actual customer session. Your teammate session is not a substitute for checking customer identification and access.

FAQs

The widget stops accepting submissions while your existing Requests and settings are kept. Re-enable In-app widget from Settings → Requests → Collection → All channels to resume collection.

Use the widget when customers should submit feedback from where they are, with a screenshot, your form fields, and similar Requests shown while they write. Use the embedded Feedback Portal when customers should browse, search, vote, and submit inside a page of your product.

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