Overview

Featurebase’s Support platform includes Fibi AI Agent, which can automatically resolve customer questions in support conversations and Customer tickets, and run custom workflows such as extending trials or offering discounts.

In addition to learning from your existing conversations, Fibi has full context from your entire Featurebase workspace: Help Center articles, customer requests, changelogs, roadmaps, and more. That means it knows which features are live, which bugs are already reported, and what updates are coming – so every reply is accurate, relevant, and actually helpful.

Fibi AI Agent’s key benefits:

• Handle 100% of incoming volume 24/7 using Fibi across all support channels

• Automate repetitive tasks like refunds, cancellations, and reschedules

• Deflect common customer questions with fast, helpful replies

• Improve satisfaction for specific segments like new users and VIPs

• Free up teammates to focus on complex, high-priority conversations

What can Fibi help you with?

Automatically resolve customers’ questions

Fibi handles repetitive support questions in conversations and Customer tickets, so your team doesn’t have to. Whether a customer asks “How do I reset my password?” or “What’s included in the free plan?”, Fibi uses your Help Center articles and past support interactions to craft accurate, helpful answers.

Build a self-improving knowledge workflow

Use an AI tool connected through the MCP to turn reviewed support answers and product changes into better training content. The oracle checks proposed Q&A answers and suggests whether to add new knowledge or review an existing source. Your workflow controls when to run and which changes need approval.

Get started: Build a self-improving Fibi workflow.

Measure customer satisfaction

Use Fibi CSAT to ask customers for an emoji rating after Fibi resolves a conversation or before it hands the conversation to a teammate. Review the results in the Fibi AI Agent and Customer Satisfaction reports.

Endless custom workflows (e.g. extending trials, etc.)

Fibi supports endless custom actions – you can create completely custom workflows to save time on your support loads. Here are some cool workflows you could create with custom actions:

• Auto-extend trials – Effortlessly manage customer trials without manual intervention.

• Account insights – Quickly provide detailed customer account summaries.

• Order tracking – Instantly retrieve order statuses and shipping details.

• Billing & payments – Automate the retrieval of invoices or outstanding balances.

Automate your support workflow with Fibi: Custom Fibi actions (Beta)

Answer questions based on your roadmap

Since Fibi has access to your entire feedback portal and roadmap (which can be synced with tools like Linear or Jira), it can even respond to customers about features you haven’t built yet but are already planned or in progress.

More on Fibi:

• Set up & customize the Fibi AI agent

• Custom training content for Fibi AI Agent

• Custom Fibi actions (Beta)