Use one row per Request and a header row that identifies each column. Keep the original export as a backup while you prepare a copy for import.

The importer supports:

• Request content - Title and content

• Organization - Category, status, and labels

• History - Creation date and upvote count

• Author - Name, email, and profile picture

Every Request needs a title with at least two characters. Check dates and email addresses before importing.

If you include labels, separate multiple names with commas. Create private labels before importing so their privacy settings are preserved.

Create your categories and statuses first so each imported value has a clear destination. Review category access before adding customer feedback to it.

1. Go to Settings → Data → Imports & Exports and click 'Import posts' (or 'Import Data' if shown)

2. Upload your .csv file

3. Use the dropdown above each column to choose its Featurebase field

4. Map your title column to 'Title (required)'

5. Leave columns you do not want to import as 'Unselected'

Map a source tool's board or category column to 'Category', its Request text to 'Content', and its vote total to 'Upvotes'. The importer shows sample values below each mapping so you can check the choice.

1. Click 'Next' after mapping a category or status column

2. Choose the Featurebase category and status for each value in your file

3. Click 'Start Importing'

If neither column is mapped, click 'Start Importing' directly after field mapping. The import runs in the background, so check the Requests in your dashboard after it starts.

Review a sample of Requests in Requests & Insights → Requests before you begin collecting new feedback:

• Titles and descriptions contain the expected text

• Categories and statuses match your choices

• Labels and dates have the expected values

• Authors are associated with the intended customer

• Public and restricted categories expose the right content