Custom email sending address

Set up a custom sending address to ensure high deliverability & improve personalization for your notification emails.

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Written By Bruno from Featurebase

Last updated 7 days ago

Overview

By default, your notification emails in Featurebase will be sent from our address (info@featurebase.app).

However, we highly recommend setting up a custom sending address (e.g. notifications@yourapp.com) to ensure high deliverability & improve personalization for your changelog and feedback emails.


Adding a custom email sending address

1. Add a sending domain

  1. Head over to your Featurebase Settings → Emails

  2. Click the “Add domain” button in the “Sending domains” section to authenticate the domain you want to send emails from

  3. Add your domain and expand the card to see a list of DNS records. Add these records to your domain provider and click the “Refresh status” button to see if our servers have received them

  4. After adding the records and refreshing the status, the card should showcase a Verified status for the domain

Note: DNS propagation can take some time so the status might not update instantly after adding the records.

2. Add your sending addresses

After you’ve successfully verified a domain from the previous step, you can easily add new sending addresses for that domain:

  1. Click the “Add sender” button in the “Sending addresses” section

  2. Fill in the details and use the domain name you added from the previous step for the email address

  3. Select which modules the address applies to (you can have different emails for the changelog & feedback notifications)

  4. Then click “Add sender” and you’re done!

🎉 Congratulations! You’ve successfully set up a custom sending address in Featurebase. You’ll now get to benefit from better email deliverability & personalization.


Tips

For the domain, we recommend using a subdomain (e.g. notifications.example.com) to protect the sending reputation of your main domain.

For sending addresses, we recommend using the same email address for all modules to improve deliverability.


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