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Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Support Platform

Inbox

Inbox overview

Set up teams to help divide the workflow and ensure the conversations are answered by the right people.

Setting up team inboxes

Set default office hours for the Messenger, so customers know when you're out of office.

Set your default office hours

Manage your customers' expectations by sharing your reply time during office hours.

Share your expected response time

Encourage your customers to open new conversations after issues are resolved.

Prevent replies after you close a conversation

Control which support notifications you receive on desktop and email.

Teammate notifications for support

See how helpful your content is, what can be improved, and the top-viewed articles.

Support analytics

Messenger

Support your customers from anywhere with an embeddable Messenger widget, fully customizable to your brand

Messenger overview

Your one-stop guide to customizing, previewing, and managing the next generation Messenger.

Set up & customize the Messenger

Add, remove, and organize home cards in your Messenger widget.

Customizing home cards in Messenger

Choose if users and visitors can start a new conversation with your team in the Messenger.

Let visitors/users start a conversation

Localize the Messenger to be automatically in your customers' native languages.

Messenger in multiple languages

Conversations

Assign specific conversations to teammates or teams in the Inbox.

Assigning conversations to teammates and teams

Add internal notes to conversations and discuss customer questions with teammates before replying.

Loop teammates or teams into conversations

Search & filter to find existing conversations in the Inbox.

Inbox search and filter

Sort your Inbox to stay on top of the most important conversations for you.

Inbox sorting

Send a new email or chat directly from the Inbox to existing users or leads.

Starting a conversation from the Inbox

Set a reminder to follow up with conversations that are on hold by snoozing them.

Snooze a conversation

Close support conversations once they are resolved.

Close a conversation

Email support

Learn how to automatically send support emails from your customers to your team in Featurebase, and more.

Connect your email support channel

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent explained

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi actions (Beta)

Here's how to disable or enable the Fibi AI Agent from your support inbox.

Disable / enable Fibi AI Agent

Get answers in seconds with our AI search or find them in our detailed articles.

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Latest changes

API docs

Discord community

System status

Robi Rohumaa

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview

Make Featurebase feel like home by changing the colors, logo, and default theme of your public portal.

Add your branding

Invite your team to help you manage feedback, changelog, and the help center.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Learn the difference between a public and a private organization in Featurebase and which one is right for you.

Public vs private organization

Learn the best setup for using Featurebase with multiple different products.

Using Featurebase with multiple products

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Set up your Feedback Portal & Roadmaps to collect feedback and show users what you're working on.

Feedback & Roadmaps

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

Feedback Portal overview

Share your Feedback Portal with your users to get feedback, show your product updates, and more.

Sharing your Feedback Portal

Learn to customize the texts and buttons on your Feedback Portal.

Editing the Feedback Portal's text

Localize your Public Portal and feedback to be automatically in your customers' native languages

Feedback Portal in multiple languages

Change the default order in which posts on your feedback portal are shown:

Changing the default post-sorting order

Get an overview of how many posts, comments, and votes happen each day/week/month,

Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Privacy controls

Learn to limit the access of feedback boards to team members, select user groups, etc.

Board privacy controls

Manage internal feedback with private boards that only your Featurebase team members can access.

Internal team boards

Limit certain boards to only specific user groups that you have defined.

Segmented access boards

Default all posts on a board to be seen only by the author & your internal team.

Author-only boards & posts

Default all posts on a board to be seen only by the author's company members & your internal team.

Company-only boards & posts

Disable posting on a board for users, so that only admins can create posts on that board.

Read-only boards

Allow your users to post, upvote, and comment without signing up first.

Anonymous (no log-in) posting, upvoting, and commenting

To prevent users from seeing information about each other, completely hide the leaderboard and users' information from your public portal.

Hiding users' names, pictures, and the leaderboard

Feedback Boards

Set up your feedback boards to start categorizing different types of feedback. 

Set up feedback boards

Learn how to customize, edit, and delete your feedback boards.

Edit & delete feedback boards

Create custom fields for the feedback form to collect additional information about users' issues.

Custom fields for the post form

Our AI automatically suggests the right board for new posts using the context of the post title.

AI board suggestions

Communication

You can choose to notify all upvoted users of any status changes you've made to their post!

Status update emails

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!

Commenting Emails

Once new feedback is submitted to your board, we'll send you an email about it!

New post emails

Speed up your feedback replies with powerful macros and AI actions.

AI replies & Macros

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Organizing & Prioritizing

Merge duplicate posts into a single post to reduce clutter and sum up votes.

Merging duplicate posts

Group together similar posts to better understand what users are looking for in certain areas and easily merge duplicate posts.

AI grouping posts on similar topics 

Ask AI to answer any of your questions based on your feedback and have it summarize search results for you.

AI feedback summarization

Enable post moderation to review all new posts and/or comments before they are made public.

Post & comment moderation

Learn how to use filters, and sort through feedback to find exactly what you need!

How to filter & sort feedback

Create Views of your most used filter combinations for convenient repeated use.

Saving filters as views

Prioritize feedback by upvoters' revenue to make more impactful product decisions.

Prioritizing feedback by customer revenue

Find posts made by a specific user or all posts from a single company.

Viewing posts by certain users/companies

Easily prioritize and visualize your ideas using Value/effort framework.

Using prioritization frameworks

Streamline your feedback process by assigning posts to teammates.

Assigning posts to teammates

Use bulk editing to quickly perform actions on multiple posts at once.

Bulk editing posts

Posts

Show your users the current state of a post.

Post statuses

Use tags to organize and sort your feedback.

Post tags

Use public tags to let users set tags for their posts during submission.

Allow users to select post tags

Set an Estimated Time of Arrival for posts to manage expectations.

How to set ETA for posts

Here's everything you can edit about an existing post and how to delete it, if needed.