Importing feedback from Canny

Complete guide on importing your existing data from Canny to Featurebase

Markus Palm avatar
Written by Markus Palm
Updated over a week ago

This is a complete guide to migrating your user feedback from Canny to Featurebase, using a CSV file.

There are 2 possible ways to export your data from Canny:

The whole process takes less than 3 minutes. Let's begin! πŸ™Œ

Exporting all boards (or filtered selection of posts)

This method can be used to export all of your feedback or only certain posts you've specified with filters.

Tutorial of exporting all boards from Canny
  1. Go to your Canny feedback page

  2. Choose all boards and filters you'd like to export and hit download

Exporting a single feedback board

This method lets you export a single feedback board of your choice.

Tutorial of exporting a feedback board from Canny
  1. Go to the Boards tab in your Canny Settings

  2. Select the Export Data option and hit 'Export'

Importing Feedback to Featurebase

  1. On the 'Getting Started' screen, click 'Import data'. Or simply click here πŸ‘ˆ

  2. Upload your feedback data CSV file.

  3. Match the data types. For example, pick 'upvotes' for 'score'. This might vary based on the tool you're migrating from.

  4. Click 'Next' on the top right.

  5. Match statuses. For instance, pick 'In Review' for 'open'.

  6. Match boards. If you haven't prepared the ones you need yet, you can create them on the go by typing in the search box and pressing 'enter'.

  7. Click 'Start Importing' on the top right to begin.

Congratulations, you're done! πŸŽ‰

If you need help with anything, feel free to reach out to us in the live chat!

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