How does Featurebase help you

Hey! Here's how Featurebase helps you collect feedback, publish product updates, and provide self-serve support.

Written By Markus Palm

Last updated 19 days ago

1. Collect feedback

See our live feedback portal

Firstly, Featurebase helps you collect and organize all feedback in one place. This can be done with our Feedback Portal, in-app widgets, and surveys.

You can give your customers a voice by collecting their ideas, votes, and engaging in detailed discussions. You can also measure additional user insights like NPS, CSAT, and much more that regular feedback doesn’t show you.


2. Manage & prioritize feedback

Then, you can manage and prioritize this feedback to identify larger trends from the noise, using filters, customer revenue, and prioritization frameworks.

This way, you can find & focus on the most impactful ideas first and avoid building unnecessary features.

But it’s not only about you. Featurebase empowers your customers and makes them feel heard. They’ll always be updated about the status of their feature requests and new product updates.


3. Communicate product updates

See our live changelog

Once you’ve implemented their ideas, Featurebase helps you communicate product updates to your users through changelogs, automated emails, and in-app widgets.

You can also have a public roadmap to provide a quick overview of the work that’s been completed and what's ahead.

All of this ensures your users are always up-to-date with the latest updates and helps increase new feature adoption.


4. Provide self-serve support

See our live help center

Lastly, you can create a knowledge base to offer powerful self-serve help to your users, using both a dedicated Help Center page and an in-app widget.

But our Help Center is unlike any other.

It’s seamlessly integrated with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to users during post-creation. You can also mention help articles while answering feedback, in changelog releases, and more.


So…

Join other amazing companies like nature.com, user.com, and yext. You can try Featurebase with a completely free plan or test the paid ones with a 10-day free trial →

The onboarding is incredibly quick and doesn't require a credit card, so there's no downside to trying it.

We put our heart and soul into making this the best possible feedback tool and hope you find it as useful as we do! 💙

Team Featurebase