Provide users with an intuitive self-service help center to reduce customer support efforts, duplicate feature requests, and more.
Written By Markus from Featurebase
Last updated 7 days ago

Overview
The help center is a powerful tool for providing self-serve help to your customers. It allows you to create, organize, and share knowledge base articles.
However, Featurebase’s help center is unlike any other you’ve seen.
It’s seamlessly integrated with your feedback portal, roadmap, and changelog. For example, Featurebase suggests relevant articles to your users during post-creation. You can also answer feedback posts by mentioning knowledge-based articles.
This is just the beginning, as we’re continuously improving it and building more features!
Migrating from other tools? Follow this guide to import your Help Center.
AI search answers

Instead of sending users to read lengthy articles, you can give them quick, helpful answers (with illustrations & clickable references) straight from the search bar.
Good to know:
It automatically works in different languages
It’s always automatically up to date
It uses information only from the articles to which the user has access. This ensures that your end-users won’t access your private articles.
In-app widget

Bring knowledge articles directly into your app with our All-In-One Widget. This allows users to access help content, feedback, and changelogs without leaving your site or product. Learn to set it up:
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Customizations

The Help Center features a beautiful, customizable design that automatically adapts to your organization's theme and is optimized for usability.
You can also serve your Help Center from your own domain (e.g. help.yourcompany.com) to maintain brand consistency. Learn to set it up:
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Support for multiple languages

You can publish the Help Center in your customers' native languages with multilingual articles and collections.
We’ll automatically show your users the correct version of the Help Center based on their browser’s language settings. They can also switch between languages manually.
Learn to set it up:
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Notion-style text editor

Our Help Center comes with an intuitive, Notion-style text editor that offers a wide range of formatting options and custom components for better content presentation. You can use them with the /
symbol for easy access.
Integrated with your feedback portal

The help center is seamlessly integrated with your feedback portal, roadmap, and changelog. For example, Featurebase suggests relevant articles to your users during post-creation. This works in widgets as well.
You can also mention help articles while answering feedback, in changelog releases, and more.
Privacy controls

You can control exactly who can view your Help Center and its articles:
Only authenticated users (stop competitors from spying)
Only teammates (for internal knowledge base)
Only certain customer segments
Limit access to only specific articles
And much more. You can read all about it from here:
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Analytics

It’s important to know how your content is performing so you know how to improve it.
From the Help Center analytics, you’ll see article reactions, what’s popular, which articles are helpful, and most importantly, which articles need improving.
Our future roadmap & ideas
We're continuously working to improve the Help Center. Make sure to ⬆️ upvote the ideas you want to see:
AI help center update suggestions based on changelogs and completed posts from the feedback forum
Search results analytics - see what keywords users search, their results, how many didn’t show anything, etc
And much, much more exciting stuff. We’re also eager to hear your ideas 👈
More on help center:
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