Markus from Featurebase

Robi Rohumaa

Bruno from Featurebase

Managing feedback

Organizing & Prioritizing

Merge duplicate posts into a single post with AI to reduce clutter and sum upvotes.

Merging duplicate posts

Group together similar posts to better understand what users are looking for in certain areas and easily merge duplicate posts.

AI grouping posts on similar topics 

Ask AI to answer any of your questions based on your feedback and have it summarize search results for you.

AI feedback summarization

Learn how to use filters, and sort through feedback to find exactly what you need!

How to filter & sort feedback

Create Views of your most used filter combinations for convenient repeated use.

Saving filters as views

Prioritize feedback by upvoters' revenue to make more impactful product decisions.

Prioritizing feedback by customer revenue

Find posts made by a specific user(s) or all posts from a single company.

Viewing posts by certain users/companies

Easily prioritize and visualize your ideas using Value/effort framework.

Using prioritization frameworks

Streamline your feedback process by assigning posts to teammates.

Assigning posts to teammates

Use bulk editing to quickly perform actions on multiple posts at once.

Bulk editing posts

Posts

Show your users the current state of a post.

Post statuses

Use tags to organize and sort your feedback.

Post tags

Set an Estimated Time of Arrival for posts to manage expectations.

How to set ETA for posts

Here's everything you can edit about an existing post and how to delete it, if needed.

Editing & deleting existing posts

Change the author of a post to any existing or new user.

Changing the post author

By default, users can see the statuses of posts publicly. However, you can hide all statuses from the public Feedback Portal.

Hiding post statuses from the public view

By default, completed and canceled posts are shown on the public Feedback Portal. You can hide them to keep your feedback boards clean.

Hiding completed & canceled posts from the public Feedback Portal

Hide post & comment creation dates from the public view.

Hiding post & comment creation dates

Pin a post on top of the Feedback Portal to highlight it.

How to pin/highlight posts

We use a reliable system to automatically detect spam on your Feedback Portal.

Automatic spam detection

Learn how to download / export your feedback into a .csv (spreadsheet file)

Exporting your feedback posts

Voting

Upvote posts on behalf of your users to sign them up for updates related to that post.

Vote, comment & create posts on behalf of users

The automated follow-up questions give you additional insights from users that upvote a post.

Follow-up questions

Enable downvoting so users can add negative votes.

Enable downvoting

Hide the vote count from users until they have upvoted the post to remove bias.

Hiding vote count until upvoted

Learn to add and remove upvoters of a post.

Adding and removing voters

You can view all post voters together with their info and export them if needed.

How to view & export upvoters

Ask AI or search our help articles to find an answer to your questions.

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Latest updates

API docs

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Learn the difference between a public and a private organization in Featurebase and which one is right for you.

Public vs private organization

Learn the best setup for using Featurebase with multiple different products.

Using Featurebase with multiple products

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Changelog demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Set up your Feedback Portal & Roadmaps to collect feedback and show users what you're working on.

Feedback & Roadmaps

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

Feedback Portal overview

Setup

Feedback Boards

Privacy controls

Get an overview of how many posts, comments, and votes happen each day/week/month,

Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Communication

You can choose to notify all upvoted users of any status changes you've made to their post!

Status updates & emails

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!

Commenting Emails

Once new feedback is submitted to your board, we'll send you an email about it!

New post emails

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Learn how to set up, customize, and analyze surveys to gain more valuable insights from your users.

Surveys

Measure different things like NPS, customer satisfaction, and collect additional feedback with in-app surveys.

Surveys overview

Learn how to create and customize surveys in Featurebase.

Creating surveys

You can add follow-up questions to surveys based on the conditions you set.

Multiple question surveys

Learn to run surveys only on specific pages or user segments you have created.

Targeting & segmenting surveys

Run surveys in your customers' native languages, automatically visible only to the language speakers.

Surveys in multiple languages

Learn where and how to see the results of your surveys.

Survey results

Learn how to export survey responses into a .csv (spreadsheet file)

Exporting survey results

Switch from other tools

Complete guide on importing your existing data from Canny to Featurebase.

Migrating from Canny

Complete guide on importing your existing data from Upvoty to Featurebase

Migrating from Upvoty

Complete guide on importing your existing data from Nolt to Featurebase

Migrating from Nolt

Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.

Migrating from Frill

Complete guide on importing your existing data from Beamer to Featurebase.

Migrating from Beamer

Complete guide on importing your existing data from UserVoice to Featurebase

Migrating from UserVoice

Complete guide on importing your existing data from Productboard to Featurebase

Migrating from Productboard

Complete guide on importing your existing data from other tools to Featurebase using a .csv file.

Migrating from feedback other tools (Import feedback with a .csv file)

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Support Platform

Inbox

Inbox overview

Conversations

Copilot

Search & filter to find existing conversations in the Inbox.

Inbox search and filter

Sort your Inbox to stay on top of the most important conversations for you.

Inbox sorting

Control which support notifications you receive on desktop and email.

Teammate notifications for support

Collect and track user requests through your Featurebase live chat.

Collecting feedback through live chat 

See how helpful your content is, what can be improved, and the top-viewed articles.