Follow-up questions
The automated follow-up questions give you additional insights from users that upvote a post.
Written By Markus from Featurebase
Last updated 2 days ago
Overview
Upvotes alone are not enough to grasp the true sentiment of your users. Some may really need the feature, while others think it’s just a nice-to-have.
That’s why every time users vote or create a post on your feedback portal, they’ll also be asked follow-up questions to help you better understand their needs.
Currently, there are 3 types of questions that measure:
Importance: How important is this to you?
Urgency: When do you need this?
Usage frequency: How often would you use this?
How follow-up questions work
End-users
When end-users vote a post, they’ll be automatically asked a follow-up question to help understand the importance of that vote.
By default, they’ll be asked the importance (How important is it to you?), but when they open the post, they can also answer the 2 other follow-up questions on the urgency and frequency.
Admins
Admins can add follow-up questions on behalf of users by adding them as upvoters. Once you’ve subscribed someone to a post, a little pop-up opens asking for their urgency, importance, etc.
Viewing answers
For a comprehensive overview of all answers, simply open the relevant post. To view people's answers individually, hover over the question cards.
Tip: The color of upvotes on your Dashboard changes depending on the importance ratings, giving you a fast overview of the most crucial requests.
Disabling follow-up questions
Follow-up questions can be disabled per board:
Click Edit on the desired board
Click ‘Show advanced settings’
Check the ‘Disable follow-up questions’ checkbox under the ‘Disable actions or hide params from end users‘ section
Click Save changes
