Bruno from Featurebase

Markus from Featurebase

Robi Rohumaa

Install Featurebase, authenticate users, sync data, and build with widgets and APIs.

Developers

Learn how to install Featurebase on your website with this quick 101 guide.

Installation overview

Learn how to set up Featurebase natively in your app.

In-app widgets

Learn how to install the Messenger widget into your app to support your customers from where they are.

Messenger installation

Learn how to collect feedback in this article.

Feedback widget installation

Learn how to install and trigger the Featurebase changelog widget on your site to keep users up to date.

Changelog widget installation

Use Featurebase surveys to collect feedback from your users and measure customer satisfaction.

Survey widget installation

Learn how to embed Featurebase on your website, sync URLs for intuitive navigation, and enable Single Sign-On for seamless user authentication.

Embedded web portal view

Learn how to embed the Featurebase board in your mobile app and automatically log in users with Single Sign-On (SSO).

Embed Featurebase into mobile app

User management

Set up our SDK to automatically authenticate your users to your Featurebase and sync their data.


Identifying users & syncing data

Automatically authenticate users to your Featurebase portal, widgets, and more by replacing Featurebase's authentication system with your own.

Web portal single sign-on (SSO) setup

Block unauthorized individuals from impersonating others and accessing potentially private information.

Secure your installation (required by default)

Learn more about API, metadata, and other advanced setups

Advanced

JWTs are used to authenticate users from the Featurebase Messenger, widgets and the web portal through SSO.

Creating and signing a JWT

Use the our API to seamlessly sync your customer data with Featurebase.

Featurebase API explained

Discover how Featurebase Webhooks enable real-time notifications and workflow automation by instantly delivering event updates to your applications.

Webhooks in Featurebase

Connect AI tools to your Featurebase workspace and manage feedback, support, and product data through natural language.

Featurebase MCP server

Enrich feedback posts with additional data about the user's session (e.g. current url, app version, device type, etc.)

Metadata for posts

Learn how to make Featurebase work with CSP.

Using Featurebase with Content Security Policy

Loading the Featurebase JavaScript library provides a Featurebase JavaScript object that responds to a few methods. These allow you to update users without a page refresh and interact with the messenger window.

Messenger Javascript API - Methods

Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Learn the difference between a public and a private portal in Featurebase and which one is right for you.

Public vs private portal

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Get familiar with Featurebase through demos.

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Changelog demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Support customers across channels, resolve issues with AI, and manage tickets in one Inbox.

Support Platform

Inbox

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Inbox overview

Setup

Managing

Automation

Copilot

Other

Channels

Messenger

Email support

Conversations

Handling

Best practices

Tickets

Overview of tickets, when to use them, and how they compare to conversations.


Tickets overview

Getting started

Automate

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

Automatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.

Fibi AI Attributes

Deploy

How a customer’s language is determined in conversations for Fibi AI Agent and Workflows.

Automatic language detection in conversations

Improve Fibi's AI-generated answers for the future.

Improve Fibi's AI answers

Use detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.

Use Fibi AI Attributes in Workflows & Inbox

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Triggers

Building

Optimizing

Templates

Access Featurebase support conversatioins on-the-go from iOS or Android devices.

Featurebase Mobile App

Collect feedback, prioritize what matters, share roadmaps, and close the loop with updates.

Feedback & Roadmaps

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

Feedback Portal overview

Feedback Boards

Privacy controls

Get an overview of how many posts, comments, and votes happen each day/week/month,

Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Managing feedback

Organizing & Prioritizing

Posts

Voting

Communication

You can choose to notify all upvoted users of any status changes you've made to their post!

Status updates & emails

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!

Commenting Emails

Once new feedback is submitted to your board, we'll send you an email about it!

New post emails

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Switch from other tools

Complete guide on importing your existing data from Canny to Featurebase.

Migrating from Canny

Complete guide on importing your existing data from Upvoty to Featurebase

Migrating from Upvoty

Complete guide on importing your existing data from Nolt to Featurebase

Migrating from Nolt

Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.

Migrating from Frill

Complete guide on importing your existing data from Beamer to Featurebase.

Migrating from Beamer

Complete guide on importing your existing data from UserVoice to Featurebase

Migrating from UserVoice

Complete guide on importing your existing data from Productboard to Featurebase

Migrating from Productboard

Complete guide on importing your existing data from other tools to Featurebase using a .csv file.