Overview

You can use our API for various purposes, including creating your own customized version of any of our products.

👉 Our API documentation 👈

Use cases

Support management

• Support platform: Manage customer conversations programmatically. List, create, update, reply to, and delete support threads. Assign conversations to specific teams or admins. Add or remove participants, and control the state and priority of each conversation.

• Help Center: Manage articles and collections in your Help Center, sync content programmatically, or build a completely custom help center experience on top of the API.

Product management

• Feedback: Create, update, and delete feedback posts, comments, upvotes, statuses, boards, and custom fields directly from your application.

• Changelogs: Create, update, publish, and unpublish changelog entries programmatically. Build a custom changelog UI and subscribe users so they automatically receive updates when you ship new changes or releases.

• Surveys: Create, update, and manage surveys and survey submissions via the API, or build a fully custom survey experience embedded in your product.

User management

• Sync customers’ data: Identify users & sync customer attributes like plan, revenue, company size, or lifecycle stage. Use this data to enrich feedback, conversations, and surveys for better filtering and prioritization.

• User management: Create and manage end users, control access to boards and content, and assign permissions based on roles and visibility rules.

• Seamless authentication: Automatically authenticate users to Featurebase so they don’t have to create a new account

Team management

• Admins & Roles: Assign and manage user roles and permissions via API (create, retrieve, update, delete roles).

• Teams: Create and manage teams programmatically. Assign conversations to specific teams to support collaboration and routing.

FAQ