Updates

We rebuilt Featurebase Mobile from scratch to become the best mobile app in customer support market - fully native, purpose-designed for the conversations that can't sit until morning.

They’re faster, smoother, and designed specifically for mobile, giving you a polished support experience wherever you work.

Alongside managing support Conversations, you can now directly:

• Use Copilot to draft replies and research questions

• View Users and Companies with their data and previous Conversations

• Track Fibi AI performance from the new Fibi tab

• See relevant notifications in one place from the new Activity tab

• Switch between multiple Featurebase Workspaces

Learn more and download it today for iOS and Android!

You can now keep up with new support work, feedback changes, and customer responses directly in Slack, without having to check Featurebase or email.

Choose personal Slack DMs for notifications relevant to you, or create shared channel routes for Workspace activity across your Inbox, feedback, Updates, and Surveys.

Get personal notifications in Slack DMs

Each teammate can connect their Slack account to Featurebase and choose which notifications to receive:

• Conversation activity, new replies, and mentions

• Ticket status changes and SLA breaches

• Feedback assignments and status changes

• Feedback comments, replies, and mentions

These preferences are separate from desktop, email, and mobile notifications. Each alert links back to Featurebase.

Send updates to shared Slack channels

You can also route notifications to the right public channels so your customers and team can stay updated or discuss notifications together:

• New feedback posts and status changes, with optional board filters

• New Conversations and Tickets that need human attention

• Published Updates

• New Survey responses

Create multiple routes to keep different events in separate channels.

Set up Featurebase notifications in Slack →

Keep personal alerts focused and shared channels updated for triage, without custom workarounds!

And as always, leave us feedback! 💫

Slack is now a native support Channel in Featurebase!

Your customers can keep asking for help in the Slack channels they already use, while your team handles Slack, email, and live chat conversations from one Inbox with customer context, automations, and reporting.

One Inbox, enriched with customer data

Slack messages become Conversations your team can triage and resolve with the same tools you already use across Featurebase.

• Reply from the Inbox while messages stay synchronized with Slack

• See User and Company attributes, recent Conversations, and linked feedback while you reply

• Triage Conversations with assignments, priorities, tags, and SLAs

• Add private internal notes or turn complex issues into Tickets

Support customers in Slack while giving your teammates the context and tools to move fast.

Automate Slack support with Fibi and Workflows

Automate more than 70% of your Slack support with Fibi AI Agent, which answers customers using only the content each channel audience is authorized to access.

Build Workflows to auto-route, assign, tag, prioritize, and apply SLAs to Slack conversations. You can also collect customer information and request conversation ratings directly in Slack.

Better collaboration & performance

Start internal Slack Discussions with your team to loop in engineering, product, or sales with the context already attached. Replies stay synchronized between Slack and Featurebase.

Use Reports to track Slack volume, response and close times, SLAs, customer satisfaction (CSAT), and how Fibi, Workflows, and teammates handle support.

Control what becomes a Conversation

Connect public, private, and Slack Connect channels across multiple workspaces and choose how Slack messages become Featurebase conversations:

• Use Smart AI-based ingestion to group messages by topic

• Group nearby messages by sender and timing

• Create one conversation per top-level message

• Create conversations only when someone adds your chosen emoji

Create auto-join rules (e.g. #ext-) that can connect matching channels with Featurebase automatically.

Start supporting your customers through Slack today →

Slack support is available on the Professional and Enterprise plans.

We're proud to be one of the few support platforms on the market with a Slack integration this deeply native. This has been one of our most requested features for a long time, and we're super happy with how it turned out. We hope you enjoy it!

And as always, leave us feedback! 💫