Assign specific conversations to teammates or teams in the Inbox.
Written By Markus from Featurebase
Last updated About 1 month ago
To ensure the right person in your company answers a conversation, it should be assigned to a specific teammate or team:
In the Inbox, open the Conversation details panel
Click the Assignee or Team option at the top
Choose the right teammate or team
And you’re done – now the conversation is visible in your teammate’s or team’s inbox view!
In the future, we also plan to support automatically assigning conversations to the right teammates and teams, bulk assigning conversations, default assignees, and much more.