Markus from Featurebase

Robi Rohumaa

Bruno from Featurebase

Everything on editing your account, billing, and preferences.

Profile & Billing

Learn about Featurebase's Early Stage program for startups.

Early-stage startup program

Featurebase's pricing & usage info explained.

Plans & usage

Learn how to purchase a paid plan, change your existing plan and manage your billing.

Featurebase pricing explained

Learn how full and lite seats work in Featurebase.

Seats

What Fibi AI Agent resolutions are and how they will be measured and charged.

Fibi AI Agent resolutions

How much it costs to send outbound emails with changelog releases.

Outbound emails pricing

Understand what’s included and how unlimited Copilot usage works.

Copilot pricing

Pricing and billing details for automatic AI translations in Featurebase.

Automatic AI translations pricing

Learn about different discounts and special pricing programs that we offer.

Discounts

Information about changes to Featurebase's plans and pricing taking effect December 2025.

Pricing update (Dec 2025)

Article on the legacy pricing for users that became customers before Dec 2025.

Legacy pricing (before Dec 2025)

Everything from managing your subscription to trial end information.

Managing subscription

Learn when your free trial ends, how to extend it, and how to upgrade your account

Free trial information & extending trial

View your Featurebase usage and set alerts for AI resolutions to keep your budget on track.

How to see and manage your AI usage

Where you can view and download your invoices in Featurebase.

How to view & download your invoice

Learn how to change plans and manage your seats and add-ons.

How to manage your Featurebase subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel your paid Featurebase subscription.

How to cancel your subscription

Learn to manage members, workspace settings, and more.



Workspace settings

Learn to restrict the access of your team members using different admin roles.

Admin roles

Make another user the owner of your organization.

Transfer ownership of organization

Fully delete your Featurebase organization

Delete Organization

Learn to manage person preferences, account settings, and more.

Account settings

Learn how to change your Featurebase account's name, description and profile picture.

Editing your profile

Learn how to change the password of your Featurebase account by resetting it.

Change/reset your password

Learn how to change your account's email address in Featurebase.

Change your account's email address

Learn how to subscribe/unsubscribe from the emails Featurebase sends you.

Manage email preferences

Learn how to delete your Featurebase account.

Delete your account

Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Learn the difference between a public and a private organization in Featurebase and which one is right for you.

Public vs private organization

Learn the best setup for using Featurebase with multiple different products.

Using Featurebase with multiple products

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Changelog demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Set up your Feedback Portal & Roadmaps to collect feedback and show users what you're working on.

Feedback & Roadmaps

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

Feedback Portal overview

Setup

Feedback Boards

Privacy controls

Get an overview of how many posts, comments, and votes happen each day/week/month,

Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Managing feedback

Organizing & Prioritizing

Posts

Voting

Communication

You can choose to notify all upvoted users of any status changes you've made to their post!

Status updates & emails

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!

Commenting Emails

Once new feedback is submitted to your board, we'll send you an email about it!

New post emails

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Learn how to set up, customize, and analyze surveys to gain more valuable insights from your users.

Surveys

Measure different things like NPS, customer satisfaction, and collect additional feedback with in-app surveys.

Surveys overview

Learn how to create and customize surveys in Featurebase.

Creating surveys

You can add follow-up questions to surveys based on the conditions you set.

Multiple question surveys

Learn to run surveys only on specific pages or user segments you have created.

Targeting & segmenting surveys

Run surveys in your customers' native languages, automatically visible only to the language speakers.

Surveys in multiple languages

Learn where and how to see the results of your surveys.

Survey results

Learn how to export survey responses into a .csv (spreadsheet file)

Exporting survey results

Switch from other tools

Complete guide on importing your existing data from Canny to Featurebase.

Migrating from Canny

Complete guide on importing your existing data from Upvoty to Featurebase

Migrating from Upvoty

Complete guide on importing your existing data from Nolt to Featurebase

Migrating from Nolt

Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.

Migrating from Frill

Complete guide on importing your existing data from Beamer to Featurebase.

Migrating from Beamer

Complete guide on importing your existing data from UserVoice to Featurebase

Migrating from UserVoice

Complete guide on importing your existing data from Productboard to Featurebase

Migrating from Productboard

Complete guide on importing your existing data from other tools to Featurebase using a .csv file.

Migrating from feedback other tools (Import feedback with a .csv file)

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Support Platform

Inbox

Inbox overview

Conversations

Copilot

Search & filter to find existing conversations in the Inbox.

Inbox search and filter

Sort your Inbox to stay on top of the most important conversations for you.

Inbox sorting

Control which support notifications you receive on desktop and email.

Teammate notifications for support

Collect and track user requests through your Featurebase live chat.

Collecting feedback through live chat 

See how helpful your content is, what can be improved, and the top-viewed articles.

Support analytics

Questions & answers about using Featurebase's support inbox.