Lite seats can ✅

Lite seats can’t ❌

General

• Import users, companies, and changelog subscribers
• Set up & configure integrations
• Configure technical settings (custom domains, email sending address, webhooks)

• Create, update, delete customer attributes or segments
• Use integration functionality inside the product
• Configure other product-specific workspace settings

Support suite

• Reply with internal notes
• View @mentions
• View conversations they are linked to or @mentioned in
• @mention teammates
• See relevant conversation events
• View user profiles via hover on message sender

• Reply to customers or create conversations
• Be assigned conversations (no Inbox, teams, or workload reporting)
• Snooze or close conversations
• Edit conversation attributes
• Add or remove conversation participants
• Manage Fibi AI settings
• Create, edit, delete Help Center articles
• Create, edit, delete workflows

Product suite

• View all feedback, roadmaps, and survey responses (including private)
• Create, vote, and comment on feedback (incl. on behalf of customers)
• Change a post’s board

• Configure boards, roadmaps, or surveys
• Edit or delete others’ posts, votes, or comments
• Change post statuses, ETAs, or assignees
• Merge or unmerge posts
• Use AI feedback summarization or deduplication
• Use prioritization tools (e.g., value/effort matrix)
• Create, edit, delete changelog releases

Lite seat access

Full seat access

Workspace settings

Can manage Billing settings

✅

✅

Can set up and manage custom email domains

✅

✅

Can set up and manage custom domains

✅

✅

Can install, configure, and delete integrations

✅

✅

Can create, configure, and delete webhooks

✅

✅

Can manage teammates, seats, and permissions

❌

✅

Can manage teams

❌

✅

Can edit the subdomain

❌

✅

Data and security

Can see & manage workspace data

✅

✅

Can import users, companies, and changelog subscribers

✅

✅

Can access people, companies, and account lists

✅

✅

Can access lead and user profile pages & data

✅

✅

Can export all feedback data

✅

✅

Can export lead, user, company data

❌

✅

Can create, update, delete customer attributes

❌

✅

Can create, update, delete user segments

❌

✅

Can manage user tags

❌

✅

Can ban & unban users

❌

✅

Support suite

Can manage Messenger settings

❌

✅

Can reassign conversations and edit lead or user ownership

❌

✅

Can export conversation transcripts

❌

✅

Can delete replies and notes from a conversation

❌

✅

Can manage macros

❌

✅

Can manage Balanced assignment and Workload management

❌

✅

Can manage Round Robin assignment

❌

✅

Can create and update draft Help Center Articles

❌

✅

Can manage and publish Help Center Articles

❌

✅

Can configure and manage Fibi AI sources & settings

❌

✅

Can manage Automation settings and inbound workflows

❌

✅

Can manage outbound workflows

❌

✅

Product suite

See all feedback & survey responses

✅

✅

Can create, vote, and comment on feedback posts

✅

✅

Can create, vote, and comment on feedback posts on behalf of customers

✅

✅

Can create internal/internal comments

✅

✅

Can edit & delete their own posts, votes, and comments

✅

✅

Can move posts between feedback boards

✅

✅

Can create internal/private posts

✅

✅

Can edit & delete all (including others) posts, votes, and comments

❌

✅

Can merge & unmerge posts

❌

✅

Can change post statuses, ETAs, and assignees

❌

✅

Can create, edit, and delete post statuses, tags, custom fields

❌

✅

Can manually sync, link feedback items with integrations

❌

✅

Can create, edit, and delete feedback boards

❌

✅

Can use AI feedback summarization & deduplication features

❌

✅

Can use the value / effort prioritization matrix

❌

✅

Can create, edit, and delete surveys

❌

✅

Can create, edit, and delete changelog releases

❌

✅