Set your default office hours
Set default office hours for the Messenger, so customers know when you're out of office.
Written By Markus from Featurebase
Last updated 10 days ago
Office hours are not set by default, meaning availability is set to 24/7, always-on. To set up custom office hours:
Select + Add Office Hours from the top right
Set the different hours for weekdays, weekends, or specific days of the week
Choose the correct timezone for your office hours
Notes:
The weekdays option is Monday – Friday and weekends is Saturday – Sunday.
Office hours are automatically adjusted for daylight savings.
Office hours are only shown to customers when the conversation is handed over to a human.
We use these office hours to calculate your automatic reply time.