Set your default office hours

Set default office hours for the Messenger, so customers know when you're out of office.

Written By Markus from Featurebase

Last updated 9 days ago

Office hours are not set by default, meaning availability is set to 24/7, always-on. To set up custom office hours:

  1. Go to Settings → Support → Office Hours

  2. Select + Add Office Hours from the top right

  3. Set the different hours for weekdays, weekends, or specific days of the week

  4. Choose the correct timezone for your office hours

Notes:

  • The weekdays option is Monday – Friday and weekends is Saturday – Sunday.

  • Office hours are automatically adjusted for daylight savings.

  • Office hours are only shown to customers when the conversation is handed over to a human.

  • We use these office hours to calculate your automatic reply time.

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