Tickets

List ticket categories

Returns all ticket categories for the authenticated organization.

GET

/v2/tickets/categories

curl --request GET \
  --url https://do.featurebase.app/v2/tickets/categories \
  --header 'Authorization: Bearer <token>' \
  --header 'Featurebase-Version: 2026-08-19.orbit'

[
  {
    "access": {
      "adminOnly": false,
      "allowedRoles": [],
      "deniedRoles": [
        "role_blocked"
      ],
      "segments": []
    },
    "createdAt": "2023-12-12T00:00:00.000Z",
    "customFields": [
      "cf_priority",
      "cf_category"
    ],
    "features": {
      "commentsEnabled": true,
      "createdDatesVisible": true,
      "postingEnabled": true
    },
    "icon": {
      "type": "emoji",
      "value": "💡"
    },
    "id": "507f1f77bcf86cd799439011",
    "localization": {
      "description": {
        "en": "Submit and vote on feature ideas"
      },
      "formPlaceholder": {
        "en": "Describe your feature idea..."
      },
      "heroDescription": null,
      "heroTitle": {
        "en": "Share your ideas"
      },
      "name": {
        "en": "Feature Requests",
        "es": "Solicitudes de funciones"
      },
      "submitButtonText": {
        "en": "Submit Feedback"
      }
    },
    "name": "Feature Requests",
    "object": "board",
    "postDefaults": {
      "visibility": "public"
    }
  }
]

Ticket categories organize tickets into distinct containers. Each category can have different:

Access controls (public, private, segment-restricted)
Feature toggles (comments, posting enabled)
Custom fields

Use the supportBoard and supportBoardType fields to identify ticket categories.

This endpoint returns all categories without pagination.

Authorizations

Authorizationstringheaderrequired

API key as Bearer token. Use: Authorization: Bearer sk_...

Headers

Featurebase-Versionenum<string>header

API version for this request. Defaults to your organization's configured API version if not specified.

Available options: 2026-08-19.orbit, 2026-01-01.nova, 2025-12-12.clover

Example: 2026-08-19.orbit

Response

Success

itemsobject[]

Show child attributes

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