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Tickets

Delete a ticket

Permanently deletes a ticket by its ticket number.

DELETE
/v2/tickets/{id}

Path Parameters

  • id - The ticket number

Response

Returns a deletion confirmation:

{
  "id": "507f1f77bcf86cd799439011",
  "object": "ticket",
  "deleted": true
}

Behavior

  • Customer-facing tickets: Deletes the ticket and its linked conversation.
  • Back-office / tracker tickets: Deletes the ticket and unlinks it from the conversation (conversation is preserved).

Caution

This operation is irreversible.

Authorizations

Authorizationstringheaderrequired

API key as Bearer token. Use: Authorization: Bearer sk_...

Path Parameters

idintegerrequired
Required range: 1 <= x

Headers

Featurebase-Versionenum<string>header

API version for this request. Defaults to your organization's configured API version if not specified.

Available options: 2026-08-19.orbit, 2026-01-01.nova, 2025-12-12.clover
Example: 2026-08-19.orbit

Response

application/json

Success

deletedenum<boolean>required

Indicates the resource was deleted

Available options: true
Example: true
idstringrequired

Unique identifier of the deleted ticket

Example: 507f1f77bcf86cd799439011
objectenum<string>required

Object type identifier

Available options: ticket
Example: ticket

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