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Product/Onboarding Tours

Outbound

Would be nice with a widget for a simple product/onboarding tour for users that has signed in for the first time. This could be connected to parts/features in the UI and briefly explain them.

It would be nice if this could also connect to the feedback module so users can leave feedback while going through the tour.

Post type
💡 New feature
Posted by Magnus from myBruusgaard ·
Status: Completed15 comments

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Comments15

  • Markus Palm changed status to Completed
    Team•

    Oct 21

    Pinned

    Hey everyone,

    Excited to announce that today we’re officially launching Product Tours!

    You can now create interactive Product Tours to help customers get started, discover new features, and complete tasks inside your product.

    Build tours directly on your website or in your product. They run through your Messenger widget, so there's nothing extra to install.

    • Build without code - select elements, add tooltips, and guide customers across pages

    • Target the right customers - show tours automatically based on customer data and the page they visit

    • Share guidance when it is needed - send a tour link in a support reply, email, or Help Center article

    • See where customers stop - track views, completions, and progress through each step

    Customize the appearance, personalize steps with {variables}, and add translations.

    Product Tours are included on every paid plan, with 500 free outbound messages a month and low usage fees after that. No paid add-ons.

    Get started with Product Tours →

  • Bruno H changed status to Completed
    Team•

    Oct 5

    Pinned

    Hey everyone!

    Product & onboarding tours are now available in Featurebase! 🎉

    It is currently in Beta and accessible by invitation.

    Please reply to this comment to get instant access. :)

    • David Watson

      •

      Oct 5

      Access please!

  • Bruno H

    Team•

    May 16, 2024

    Thanks for the great suggestion @Janis, we're always looking for new product ideas to unlock new use cases. Let's see if others have an interest in this as well.

  • Brian Urso

    •

    Apr 17, 2025

    We are presently looking at other tools to handle this but would be great to have this all-in-one

  • Richa Verma

    •

    Apr 13

    •

    Merged request

    •

    1 vote

    AI Product Walkthroughs & Individualized Checklists

    I want to be able to put users through individualized walkthroughs or checklists that adapt based on how they are using the product. This is important because there are many ways to do the same thing in our product, and we want to provide generic suggestions that change based on user behavior to ensure they find the best path.

  • Richa Verma

    •

    May 7

    Do we know when it’s coming?

    • Richa Verma

      •

      May 7

      I might have to buy a tool for this!!