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Filter/sort/hide completed tickets in the Ticket portal

Helpdesk

I want to be able to filter out or hide closed/resolved tickets on the "Support Tickets" tab in the customer portal.

For clients who raise a high volume of quick Q&A requests, open/ongoing tickets can easily get pushed down the list and "off screen" by closed ones.

Having a toggle or button to "hide closed tickets" would keep active/open tickets visible.

Post type
💡 New feature
What part of Help Desk?
Posted by Matthew Parratt ·
Status: Completed3 comments

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Comments3

  • Markus Palm changed status to Completed
    Team•

    Oct 15

    Pinned

    Hey everyone!

    Your customers can now filter their tickets in the Ticket Portal, as part of our Customer Portal redesign!

    The ticket list now has All, Open, and Resolved tabs. Open hides completed tickets and shows the tickets that wait for the customer’s reply first, so active tickets stay on top. Customers can also search their tickets.

    There’s nothing to set up. The tabs are live in every Ticket Portal.

  • Adam Racovalis

    •

    Sep 9

    Massive request from our customers

  • Matthew Parratt

    •

    Aug 25

    Hi there,

    We’re getting a lot of our clients asking for this feature. Are you able to give an update on the progress please?

    Thanks, Matt