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Filter/sort/hide completed tickets in the Ticket portal

Helpdesk

I want to be able to filter out or hide closed/resolved tickets on the "Support Tickets" tab in the customer portal.

For clients who raise a high volume of quick Q&A requests, open/ongoing tickets can easily get pushed down the list and "off screen" by closed ones.

Having a toggle or button to "hide closed tickets" would keep active/open tickets visible.

Post type
💡 New feature
What part of Help Desk?
Posted by Matthew Parratt ·
Status: Next2 comments

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Comments2

  • Adam Racovalis

    •

    Sep 9

    Massive request from our customers

  • Matthew Parratt

    •

    Aug 25

    Hi there,

    We’re getting a lot of our clients asking for this feature. Are you able to give an update on the progress please?

    Thanks, Matt