Featurebase notifications to Slack (advanced)
Introduce more advanced Slack notifications (e.g., like Linear). It would be huge QoL if existing Featurebase notifications were available as per-user Slack notifications, and each user should be able to choose which events they want pushed to Slack (vs. email or in-app only). Essentially, Slack should be another Notification destination once it’s connected.
Two layers
Personal notifications → Slack DM (from the Featurebase app)
You connect Slack once on your account, then choose which events you want delivered to your Slack DMs. Quiet by default, opt in to what matters.Channel notifications → shared #channel
Team-level (or filtered streams) for things like "new inbound support ticket" or "new feedback" - useful for triage rooms. Already exists for new feedback posts, but should be extended to the rest of the product.
Notifications that should be available in Slack
Feedback
New post created (already supported)
New comment on a post (already supported)
Post status changes - for admins, and optionally for the upvoters/author of that post
Post upvotes - when one of my posts (or a post I'm assigned to / subscribed to) gets upvoted
Post assigned to me
I'm @mentioned in a post or comment
Reply to posts from Slack - Reply to comments inline, without leaving the thread, just like in Linear
Support
New conversations & tickets (channel notification for triage)
Conversation assigned to me
New customer reply on a conversation I'm assigned to / following
I'm @mentioned in an internal note
SLA breaches on the conversation assigned to me
Reply to the customer directly from Slack
Outbound:
New survey response - real-time to a channel, matching what Pendo / PostHog / Sprig offer
NPS detractor/promoter received
Changelog entry published (channel)
So essentially, a Featurebase teammate can live in Slack and trust that anything that actually needs them (a new ticket, an assignment, an SLA at risk, a status change on a post they own) will surface there, with everything else staying quiet.
- Post type
- 💡 New feature
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Comments13
Aug 13
PinnedHey everyone!
I’m happy to let you know that Slack is now available as a notification destination in Featurebase, with 2 ways to stay updated:
Personal Slack DMs - Each teammate can choose which relevant personal notifications they want to receive in Slack
Shared Slack channel notifications - Create notification routes that send selected Workspace activity to the right team channels
Depending on the notification method, you can receive updates about:
Assignments and new replies
Mentions
Post status changes
SLA breaches
New feedback posts
New conversations and tickets
Published Updates
New survey responses
This gives each teammate control over their own alerts while keeping shared channels updated for triage and team visibility.
Learn more and get started →
Markus from Featurebase
Jun 5
•Merged request
•2 votes
Slack & Discord notifications for survey responses
Many bigger players (Pendo, Posthog, Sprig) offer an integration with Slack that sends realtime survey responses to a Slack channel.
Kamal Aman
Aug 11
@Markus from Featurebase now that you have your slack notifications out can you please prioritize fixing “Slack notification for New conversations & tickets (channel notification for triage)“
I thought that would have been in the other ticket. But yeah missing customer messages sucks is something that our team cannot compromise on for much longer.
Becky O'Rourke
Jun 5
•Merged request
•4 votes
Slack messages for post status updates
We were hoping to give our users updates via slack of the status of their posts. This would be more useful than emails.
Markus Palm
Mar 11, 2025
Hey, this is currently not natively a part of our Slack integration yet. However, you can achieve the same thing via our Webhooks.
In the meanwhile, I opened this post to collect more upvotes before we can prioritize this.
Becky O'Rourke
Mar 11, 2025
Gotcha, looks like it’s not available for our starter plan however. This would be an awesome feature. Our team lives in Slack.
Leonard Hopp
Jun 5
•Merged request
•8 votes
Slack Notifications for New Inbound Support Messages/Tickets
Jordi Robert Aguado
Feb 13
There is a hack you can use nowadays .
You can go to the channel you want to receive the messages in slack.
- Integrations → send emails to this channel → generate an email → Then create a filter for the emails you receive in your inbox —> then forward only support emails to this email
Scott Wooden
Feb 16
This is really urgent for us, we need a way for the entire team to see new messages as they come in so we can respond as quickly as possible
Bedriye Hatip
Jun 5
•Merged request
•1 vote
Native Slack Notifications for Upvotes
I would like to see native support for Slack notifications when a post receives an upvote.
Our team actively uses upvote notifications for our sprints, a functionality we had with our previous platform, Canny.
Currently, the in-app Slack integration only supports notifications for new entries and comments.
While webhooks are an option, having this feature directly within the app would greatly improve our workflow.
Markus from Featurebase
Aug 3
•Merged request
•18 votes
Get new message notifications to Slack
Pao Ramen
Feb 13
We would love that! Otherwise it’s hard for us to know when a new ticket arrives (we don’t check our email)
Jordi Robert Aguado
Feb 13
There is a hack you can use nowadays .
You can go to the channel you want to receive the messages in slack.
- Integrations → send emails to this channel → generate an email → Then create a filter for the emails you receive in your inbox —> then forward only support emails to this email