Over the last year, Featurebase has grown from a simple feedback tool to a complete support & product suite used across support, product, and GTM teams. We're powering thousands of teams from startups to enterprises, including Lovable, Profound, Raycast, n8n, and more.

Today, we are introducing a new pricing model to better reflect this increased value and to be more flexible for teams of different sizes.

Short version

• Existing customers stay on legacy pricing unless you choose to upgrade

• New seat-based pricing that scales fairly for every team size (live now)

• Smaller teams pay less and get more advanced features upfront

• Larger teams pay for the value they get, without strange feature gating or limits that don’t make sense

• Fibi AI now costs $0.29 per successful resolution, which is significantly lower than competitors

• We launched a Startup program that gives 80% off and 1 year of Fibi AI free to eligible teams

Why we made a change

Over the last year, Featurebase's value has grown more than in all previous years combined.

We took on an ambitious challenge of building a full customer service platform with live chat, automations, AI agents, mobile apps, and workflows - on top of the product management suite you already use. And we actually shipped it, plus a lot more.

A massive increase in value

Since the start of the year, we’ve added a ton of value to Featurebase:

• We've shipped over 15 major updates and hundreds of improvements across both the support and product suites.

• Introduced 3 entirely new product lines, allowing you to provide AI-powered customer support via a unified inbox, automate repetitive tasks with workflows, and handle support on the go with our mobile app

• A complete rework of the Users Directory, bringing you company profiles, custom attributes, and more, to make Featurebase the foundation for your customer-facing data.

• SOC 2 Type II certification for even greater security

And much more that you can see from our changelog →

Why pricing had to evolve

As we expanded from a simple feedback tool → complete customer-facing platform, the pricing didn’t keep up. Because plans were mostly tied to feature access, many helpful features ended up locked behind higher tiers than they should’ve been.

This created two problems:

1. Smaller teams felt forced to upgrade to access core features - and were paying for empty seats they didn’t actually need.

2. Some of the world’s largest companies were paying the same as small startups, even though they were getting far more value from the suite.

That wasn’t sustainable or fair. So we decided to move to a pricing model that aligns with how teams actually use Featurebase today. Seats are now the primary value metric.

The more teammates you bring in and the more value you get from the platform. If you stay small, you pay less and still access the powerful tools you need.

New pricing

Since Featurebase has become a unified suite where all of your customer-facing teams (support, product, and GTM) collaborate in one place, we felt that seats naturally became the clearest measure of value. The more teammates you bring into Featurebase, the more efficient your workflow becomes - and the more tools you can replace.

At the same time, we know not every team wants to use the full suite. Some teams only need the product side (feedback, roadmaps, changelogs), while others may focus mostly on support. Seats already reflect this, but we kept this in mind when designing the new pricing. The goal is to be the best option, even if you only use half of the suite.

Suite pricing

You can see the full new pricing from our new pricing page →

All plans still include all products, but many of the most helpful features have been brought down to lower tiers now that seats are the main scaling metric.

Fibi AI pricing

When we first launched Fibi AI Agent, we made it free. This made sense early on - usage was low, costs were manageable, and we were iterating fast.

But as adoption grew, two things became clear:

1. It became too expensive to run at scale for free

2. If it's free forever, we have no incentive to keep improving it

So we’re introducing a simple, predictable model that still keeps Fibi dramatically more affordable than competitors: $0.29 per successful resolution.

You only pay when Fibi actually resolves a customer question in a helpful way:

• No resolution = no cost

• One conversation = one charge maximum

Here’s a quick comparison for 500 AI resolutions per month:

Startup program (80% off)

Alongside the new pricing, we’re introducing our Early Stage Startup Program - designed to make Featurebase accessible for young companies.

Eligible teams can access the new Professional plan at a deep discount for their first 3 years, so you can scale at your own pace without high upfront costs. Learn more here →

Next steps

If you're already a paid customer, nothing changes.

You’ll stay on your legacy pricing for as long as you’d like, and you only move to the new plans if you choose to upgrade. We genuinely appreciate you being part of our journey so far!

For new users, the updated pricing goes into effect immediately. And if you're an early-stage company, be sure to check out our Startup Program for 80% off.

If you have any questions about these changes, we're here to help. Just reach out via the in-app live chat or email us at support@featurebase.app.

We’re super excited to keep building the next-generation support & product suite for modern teams, and we’re grateful to have you with us!