Help Center

Improved

Newsletter

Product suite

Support suite

💡 Share your ideas

feedback

Report any issues or something not working as expected

Request changes to your billing, invoices, or subscription

Waiting on customer

In Review

Awaiting clarification

Planned

ASAP

In Progress

Investigating

Partially Completed

Already exists

Completed

Canceled

Next up

Done

All roadmap

Backlog

Helpdesk

AI agent

Requests & Insights

Outbound

Integrations

Example tag

🔍 Quality review [Poor]

🔍 Quality review [Good]

plan upgrade request

exclude_csat

fibi incorrect

for kateryna to review

feedback to update

feedback after update

stale_request_review

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Latest updates

API docs

System status

How can we help you?

Find answers to common security and compliance questions, and see how we use AI and handle data.

Security

Get started with the Featurebase API: create a key, make your first request, pin a version, page through lists, and handle errors.

API guides

Watch video demos on collecting and prioritizing feedback with Requests and running customer surveys.

Product insights

Learn the basics of Featurebase, invite your team, and set up support, your Help Center, and feedback.

Getting Started

Technical reference for developers: Messenger JavaScript API methods, post metadata, and advanced setups.

Reference

Add the Messenger and the feedback, updates, and survey widgets to your web or mobile app, or embed the full portal.

In-app widgets

Watch video demos on announcing product releases with Updates and other ways to keep your customers informed.

Customer communication

Identify users, sync their data to Featurebase, set up single sign-on, and secure your installation.

Identity & security

Support customers across the Messenger, email, and Slack, resolve issues with AI, and manage tickets.

Help Desk

Create AI-powered docs, organize articles into collections, and bring self-serve support to your product.

Watch short video demos to learn how to set up an AI-powered Help Center for self-serve support.

Customer support

Collect feedback from every source, prioritize what to build, share your Roadmap, and update customers.

Requests

Onboard, educate, and notify your customers with targeted chats, banners, emails, product updates, and surveys.

Track support performance with ready-made reports, build custom reports, and share or export the results.

Reports

Sync customer data, manage users and companies, build segments, and control what each user can access.

Users

Customize your Customer Portal's appearance, pages, and navigation, and set up domains and access.

Customer Portal

Connect Featurebase with your support tools, CRM, issue tracker, call recorder, and other team apps.

Install Featurebase in your product, connect your systems with webhooks, and find the right guide.

Get started

Manage your account, workspace settings, teammates, and everything about plans, usage, and billing.

Workspace & billing

Read our Terms of Service, Privacy policy, Data Processing Agreement, Cookie Policy, and subprocessors.

Legal

Markus Palm

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.
