<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/article/68828c6a946fd208ac4b4351/0199bf07-9fb2-736e-a33d-c2ff7012682c/b64u-U3VydmV5cyBiYW5uZXIuanBn.jpeg" data-featurebase-content-filename="Surveys banner.jpg" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/article/68828c6a946fd208ac4b4351/0199bf07-9fb2-736e-a33d-c2ff7012682c/b64u-U3VydmV5cyBiYW5uZXIuanBn.jpeg?X-Amz-Expires=3600&amp;X-Amz-Date=20260129T160000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260129%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=fb7fc672340dd24212815915efa62b5a022a6f7231ebc7fd0bdf4b4ce6ceddf0"><h1 id="1ps6crtiszw" data-toc-id="1ps6crtiszw">Getting started with surveys</h1><p>Measure NPS, customer satisfaction, and collect additional feedback with targeted in-app surveys.</p><div class="iframe-wrapper"><iframe src="https://www.youtube.com/embed/V77wpvAq314" frameborder="0" allowfullscreen="true" class="w-full shadow aspect-video rounded-xl" data-youtube-video=""></iframe></div><p>Get started: <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI3MTY4MDEzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Run surveys">@Run surveys</span> </p><div data-type="horizontalRule"><hr></div><p><strong>Related resources:</strong></p><ul><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI1MDk5NTEzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Surveys overview">@Surveys overview</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiIxMzI0ODEzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Survey widget installation">@Survey widget installation</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI2MTkxMTIyIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Creating surveys">@Creating surveys</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiIwMTgzNTMyIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Targeting &amp; segmenting surveys">@Targeting &amp; segmenting surveys</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI0NDUxOTU3IiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Surveys in multiple languages">@Surveys in multiple languages</span></p></li></ul><p></p>

Run surveys to measure customer satisfaction & capture feedback.

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This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

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Public vs private organization

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Feedback Portal

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Feedback Portal overview

Setup

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Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

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Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Managing feedback

Organizing & Prioritizing

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Status updates & emails

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Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!

Commenting Emails

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New post emails

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Learn how to set up, customize, and analyze surveys to gain more valuable insights from your users.

Surveys

Measure different things like NPS, customer satisfaction, and collect additional feedback with in-app surveys.

Surveys overview

Learn how to create and customize surveys in Featurebase.

Creating surveys

You can add follow-up questions to surveys based on the conditions you set.

Multiple question surveys

Learn to run surveys only on specific pages or user segments you have created.

Targeting & segmenting surveys

Run surveys in your customers' native languages, automatically visible only to the language speakers.

Surveys in multiple languages

Learn where and how to see the results of your surveys.

Survey results

Learn how to export survey responses into a .csv (spreadsheet file)

Exporting survey results

Switch from other tools

Complete guide on importing your existing data from Canny to Featurebase.

Migrating from Canny

Complete guide on importing your existing data from Upvoty to Featurebase

Migrating from Upvoty

Complete guide on importing your existing data from Nolt to Featurebase

Migrating from Nolt

Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.

Migrating from Frill

Complete guide on importing your existing data from Beamer to Featurebase.

Migrating from Beamer

Complete guide on importing your existing data from UserVoice to Featurebase

Migrating from UserVoice

Complete guide on importing your existing data from Productboard to Featurebase

Migrating from Productboard

Complete guide on importing your existing data from other tools to Featurebase using a .csv file.

Migrating from feedback other tools (Import feedback with a .csv file)

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Support Platform

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Inbox search and filter

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Inbox sorting

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Collecting feedback through live chat 

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Questions & answers about using Featurebase's support inbox.

Inbox FAQs

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Channels

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Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

How to add Fibi to your Workflows for advanced customization and triaging.

Use Fibi AI Agent in Workflows

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Triggers

Building

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Templates

Access Featurebase support conversatioins on-the-go from iOS or Android devices.

Featurebase Mobile App

Learn how to customize your Help Center, create articles, and more.

Help Center

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.

Help Center overview

Migrate your knowledge base from any other tool with the same exact structure and zero data loss.

Importing your Help Center

Learn how to create, edit, delete knowledge base articles.

Managing articles & collections

Everything on how to set up & customize your help center to suit your specific needs.

Configuring the Help Center

Serve your Help Center from your own domain.

Help Center custom domain

Make your Help Center accessible only to authenticated end-users and limit the access of certain articles to select user groups.

Help Center privacy controls

Localize the Help Center to be in your customers' native languages with automatic AI translations.

Help Center in multiple languages

Here's how to completely disable the Help Center from being shown to your users.

Disabling the Help Center

Optimize

Become a pro at linking and mentioning articles within your Help Center.

Linking & mentioning articles

Your users can react on articles based on helpfulness. Negative reactions will trigger a follow-up question with a textbox.

Get quick article feedback with reactions

Help Center analytics

Learn to manage your changelog & the different ways of communicating product releases to your users.

Changelog

Let users know about new changes to your product with a public product changelog.