Learn to restrict the Public Portal and widgets to be accessible only to selected user groups.
Written By Bruno from Featurebase
Last updated 15 days ago
Overview
By default, your Public Portal and widgets are accessible to everyone who can find it.
However, you may want to collect feedback only from a specific user group (e.g. beta testers) or show updates only to paid customers, etc.
To solve this, you can make your organization private and give access only to the modules (Feedback, Changelog, Roadmap..) after authenticating.
The authentication is automatic, so the user experience will not be impacted.
1. Enabling it for the Public Portal
To start restricting who can see and take actions on your Public Portal:
Go to Settings → Privacy
Select Private organization
Enable the option “Enable access to everyone that authenticates with SSO”
Set up SSO by following this guide:
2. Enabling it for widgets
After you’ve set up SSO, you can also enforce it for widgets by following any of these guides:
All-in-one widget:
Feedback widget:
Changelog widgets:
For other widgets, you can follow their main guides from here and add a jwtToken param in the initialization function by following this guide.
Role-based access to feedback boards & changelogs
The setup for this is completely different, so you can ignore everything above and use the guides below instead.
If you have multiple different products or user groups that are not relevant to each other, you can create separate feedback boards and changelogs for them. This way, end-users see only what’s relevant to them.
For example, Product A users will only see posts under boards they have been given access to, and the same for Product B, C, etc… users.
Learn to set it up: