We’ve reworked Fibi to be more reliable, giving your users even faster answers and higher resolution rates.
Fibi is now significantly more reliable and responds ~4x faster to complex queries and ~2x faster to regular queries.
In addition, Fibi's resolution rate has increased from 50% to 65% across all customer workspaces, helping your team handle more support volume without additional teammate workload.
The Reporting module is also in its final phases and will soon give you deeper visibility into Fibi resolution rates by customer segment, question type, and channel, plus where answers get stuck and what to improve next.
I am experiencing issues with Fibi providing misinformation, particularly concerning the changelog.
During final testing, Fibi gives matter-of-fact answers that are later found to be incorrect when questioned further.
I am concerned about the reliability of Fibi's answers and ensuring it consistently retrieves the latest changelog information, especially given previous long indexing delays.
Log in to comment and vote
Comments2
Jun 18
PinnedHey everyone!
We’ve reworked Fibi to be more reliable, giving your users even faster answers and higher resolution rates.
Fibi is now significantly more reliable and responds ~4x faster to complex queries and ~2x faster to regular queries.
In addition, Fibi's resolution rate has increased from 50% to 65% across all customer workspaces, helping your team handle more support volume without additional teammate workload.
The Reporting module is also in its final phases and will soon give you deeper visibility into Fibi resolution rates by customer segment, question type, and channel, plus where answers get stuck and what to improve next.
Luke Wakefield
May 28
•Merged request
•1 vote
Improve Fibi Changelog Information Accuracy
I am experiencing issues with Fibi providing misinformation, particularly concerning the changelog.
During final testing, Fibi gives matter-of-fact answers that are later found to be incorrect when questioned further.
I am concerned about the reliability of Fibi's answers and ensuring it consistently retrieves the latest changelog information, especially given previous long indexing delays.