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"Ask Featurebase" AI for the whole workspace

General

Featurebase should have a workspace-wide internal AI assistant that can answer questions and help teammates understand what is happening across their workspace.

Instead of separate “AI support copilot” and “Ask feedback”, teammates should be able to ask questions from a single “Ask Featurebase” chat across support conversations, tickets, feedback, customers, product requests, and other workspace data.

Example questions

  • What were customers most unhappy about this week?

  • Which support conversations need attention?

  • What topics came up most often, and how were they resolved?

  • Which customers are asking for the same thing?

  • What feedback should we prioritize based on recent conversations?

  • Are any teammates handling conversations in a way that needs review?

  • What changed in this workspace since I was last online?

Teams need a fast way to understand patterns across many customer interactions without manually reading through every conversation, ticket, or feedback post.

A workspace-wide "Ask Featurebase" experience would make Featurebase feel more like an intelligent operating layer for customer feedback and support. Similar to how Linear Agent, Ask Attio, and PostHog AI are grounded in each product’s workspace data, Featurebase could help teams ask questions, find patterns, summarize context, and take action from one place.

Post type
💡 New feature
Posted by Markus Palm ·
Status: In Progress3 comments

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Comments3

  • Divjot Singh

    •

    Jul 28

    •

    Merged request

    •

    1 vote

    AI-powered insights for support conversations

    I would like the 'Ask AI' feature to be able to generate insights from support conversations, similar to how it currently provides insights from feedback.

    This would help me understand why customers are sending tickets and categorize incoming conversations more effectively.

  • Bruno from Featurebase

    Team•

    Jun 24

    •

    Merged request

    •

    2 votes

    Ask AI questions about your support conversations

    Something similar for what we have for the feedback module but for support conversations Ask AI any question about your feedback, search result summarizations + improvements & more

  • Nicole Thorson

    •

    Jun 24

    •

    Merged request

    •

    1 vote

    Internal Ask AI Copilot for Customer-Centric Feedback Insights

    I’d like Ask AI to act as a true copilot for our feedback posts and customers.

    I want to ask natural questions like “Show me all feature requests Customer X created” or “Give me a list of all feature requests customer X has upvoted” and get accurate results.

    The AI should understand authors, upvoters, and companies so I can quickly prepare for customer meetings, see everything a specific customer cares about, and explore feedback by customer or account directly via chat.