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AI conversation attribute categorization

Fibi AI Agent

Use Fibi AI to automatically classify incoming conversations into defined attributes - so you can route faster and act smarter.

Automatically fill in custom fields like product, priority, or issue type based on conversation content with AI to save time for human agents.

What AI feature?
Posted by Markus Palm ·
Status: Completed2 comments

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Comments2

  • Markus Palm changed status to Completed
    Team•

    Jun 19

    Pinned

    Hey everyone!

    Fibi can now classify incoming conversations based on context. Instead of building rigid Workflow rules for every keyword a customer might use, you can define attributes such as issue type, sentiment, urgency, or spam, and let Fibi detect the correct value from the full conversation.

    This lets you route billing questions, urgent issues, frustrated customers, or spam more accurately, even when customers describe the same problem in different ways.

    Learn more: Fibi AI Attributes

  • Jason From Memo

    •

    Mar 16

    •

    Merged request

    •

    1 vote

    Fibi AI Topics Analytics

    Would love to learn what our users have troubles with with AI summaries/clustering from FIbi to understand what users have been struggling with (before routed to human).