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Gong integration - log customer interview insights to Featurebase

Requests & Insights

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Gong into Featurebase:

  • Highlight specific parts of a transcript and select “Log to Featurebase”

  • Use AI to automatically extract key insights from transcripts

  • Match insights to existing feedback (as a private comment) or create a new feedback post if none exists.

  • Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Post type
🔗 Integration
What part?
Feedback portal
Posted by Markus Palm ·
Status: Completed2 comments

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Comments2

  • Markus Palm changed status to Completed
    Team•

    Sep 24

    Pinned

    Hey everyone!

    We've added a Gong integration as part of Feedback 2.0!

    Autopilot can now extract feedback from your customer calls, link it to existing Requests, and create new Requests for new ideas. Your team no longer has to go through each transcript and log the feedback by hand.

    To try the beta, open Settings → Integrations, select Call recordings, and connect Gong.

  • Robi Rohumaa

    Team•

    Sep 24

    •

    Merged request

    •

    2 votes

    Native Gong integration

    Support a native integration between Gong and Featurebase: automatically turn customer call insights and feature requests captured in Gong into structured feedback posts in Featurebase, linking customer conversations to the roadmap. Currently only possible via Zapier or custom API work.