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Improve drag and drop for Help articles

Help Center

Right now it’s very easy to mistakenly reorder items or drag a folder into another. I ended up dragging a folder into another when picking an icon and I was not sure what happened. CMD+Z didn’t work to undo my action.

Also, scrolling this list on mobile is impossible, as dragging the list to scroll will actually start the drag-and-drop behaviour and you end up ruining your layout.

I’d love to see a “Drag handle / indicator” on these items so we can be more explicit with our intent to reorder. This would also make it possible to scroll this view on mobile without unintentionally reordering items or dragging them into folders.

Posted by Melvin Valster ·
Status: Next3 comments

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Comments3

  • Bruno H changed status to Planned
    Team•

    Feb 19, 2025

    Pinned

    Hey Melvin,

    Thanks for the feedback on the drag and drop functionality for Help articles. I see how the current setup can be a bit of a hassle, especially on mobile. We'll work on adding a drag handle to make reordering more intuitive. Addressing the mobile scrolling issue is high on our list too, so we hope to roll out improvements there in the near future.

    I really appreciate your input, and if there's more you'd like to share, feel free to let me know!

  • Project Manager

    •

    Oct 3, 2025

    •

    Merged request

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    3 votes

    Lock help center articles in position

    Would be ideal to lock the order of articles because when I drag them around it’s very easy to change the order and screw up the postion of things. Wish we could lockthis so it would not keep happening I’m cosntantly having to fix the order of my articles because the drag and drop does not work well.

    I”m also wish that we could make more help article solutions that are private and not shared publically