Live chat & help desk module
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
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- 💡 New feature
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
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Comments65
Markus Palm
Jun 5, 2025
PinnedHey! 👋
Just wanted to post a quick update here for anyone reading this: the support platform is now out of closed beta and available to everyone. You can enable it from Settings → Support → General.
Here’s a getting-started guide that we put together: Support your customers
Dec 11, 2024
PinnedWe are now working on the huge new support module, will keep this post updated with the progress and send out beta invites to all upvoters once we are ready, prepare for something epic!
Bruno H
Mar 10, 2025
Quick status update - we’ve been making great progress with the support module and are on track to start sending out the first beta invites later this month!
This is looking to be by far the best product we’ve ever made. It’s hard to find any support tool on the market with the level of polish we’re giving it.
It will also have AI agents from day 1 that help you automate a large percentage of your support load.
Milan Kolar
Mar 11, 2025
Looking forward!
TechJason
Mar 16, 2025
Hey there - co-founder of memo.cards here! Would love to test out the beta for this and hopefully replace Intercom
Bruno H
Mar 16, 2025
Hey @TechJason,
That's awesome to hear! I've added you to our beta tester group to receive updates when we’re ready. We’ll also keep this post updated with all info. :)
Taha
Mar 18, 2025
@Bruno from Featurebase Hi I just signed up, considering this app. Can you please let me know if this chat interface would be part of the 50$ plan or only the 100$ one?
Bruno H
Mar 18, 2025
Hey @Taha, awesome, the chat interface will be available starting from the Starter plan.
Taha
Mar 18, 2025
Awesome!
George
Mar 20, 2025
Could you please consider giving it to free users? I think this would be game changing and would highly differentiate your product from the super expensive support solutions
TechJason
Mar 23, 2025
Awesome! We are currently in starter plan - but honestly I will definitely be upgrading soon to the business plan when chat is flushed out.
The auto replies comment generation is surprisingly so good and natural - you guys did some prompt socerary magic there for sure. Imagine the comment auto reply but also for customer chat queries (even intercom doesn’t have that)
🤯
Bruno H
Mar 23, 2025
🚀 Amazing to hear that! :)
We’re very very close with the beta now, should go live in the next few weeks max.
Yes! We haven’t even put too much work into the current auto-reply AI haha, not sure how others don’t have this. With the support module, we’ll be taking that to a new level as well!
asad
Apr 11, 2025
Would love to be part of the beta test
Anderson Lakwan
Mar 25, 2025
sdf
Bruno H
Apr 24, 2025
Hey everyone,
Just wanted to give you a quick update on the live chat and help desk module. We've got the chat widget live for our internal use and email support right now.
You can play around with it from the bottom right of our dashboard.
We're busy ironing out any bugs we find and preparing documentation.
Exciting news is that we're planning to invite our first beta testers next week! 🚀
Fun fact - this current update we pushed live yesterday was over >100K lines of code as we wrote our own infrastructure for every part of the project to scale well into the future and keep the costs low for you guys. Really glad we finally got it out into production and can’t wait to have you guys using it! :)
Here’s a preview of the admin-side inbox dashboard as well:
Patrick S.
Apr 24, 2025
Awesome, looking forward to it!
Christopher Scott
Apr 24, 2025
It looks really great. Do you have any initial thoughts on what the pricing will look like, or will it be wrapped into one of your existing tiers?
Bruno H
Apr 24, 2025
It will be available for no extra cost on all paid plans :)
Christopher Scott
Apr 24, 2025
Thats a really great add on. Looking forward to it!
Markus Palm
Feb 20, 2025
👀 We already teased it in one of our monthly newsletters, but here’s a sneak peek of the upcoming live chat:
info
Nov 13, 2024
Warning with this feature!
A help desk structure is very specific to each solution:
Crisp is monothread and use the same conversation lifetime with the user. This is specific and cannot be used for every day support, only for “quick support to guide the user to achieve one goal”. Conversations are never closed.
Intercom is multithread but could be complex (and expensive) for small companies. Moreover if you need 2 help centers, the cost is…. I don’t find the word!
We left Zendesk and then Freshdesk because of price changes and features that weren't going in the right direction for us.
IMHO You need to maintain the modular structure of Featurebase to adapt it to any situation, any help desk structure, and keep it simple :)
Bruno H
Nov 13, 2024
Cheers for the feedback @info, really appreciate it!
Yup, completely agree that we should keep it simple, we’re still in the planning process and are really trying to think this through before commiting months of development time.
We will also pay huge attention to not cluttering the tool when you only want to use one part.
Raphaël Barbate
Dec 18, 2024
We use Crisp, it works but it has killing features where we only want to assist users in real time. CRM, Mailer, … are not useful for use.
Cameron Kolick
Dec 18, 2024
Very excited to see this one In Progress!
May 19, 2025
Hey everyone! Quick update - our live chat & help desk module has been in closed beta for a few weeks, and we’re starting to let more and more people in each day.
We’re aiming to make the beta open to everyone later this week! If you have any questions or want early access, just let me know.
Nacho Barral
May 19, 2025
hello! we are interested in trying the beta ;)
Markus Palm
May 20, 2025
Hey! I sent an email to your team yesterday regarding everything. :)
Thomas @ Raena AI
May 19, 2025
Hi we’re interested in trying the beta early
Markus Palm
May 20, 2025
Hey! I sent an email to your team yesterday regarding everything. :)
Finfo Helpdesk
Nov 7, 2024
This would be a killer feature
Markus Palm
May 20, 2025
Hey! I’ve sent everyone in the comment section access to the beta via email.
If anyone wants to try out the live chat beta, reach out to us via live chat or email support@featurebase.app. That’s the fastest way :)
Thanks a lot for the excitement and support, guys. We’re working our asses off to make this epic! 🙌