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Support Messenger User Context

Fibi AI Agent

The ability to provide the support messenger AI with additional contextual data about the user.

This could be taken from their user attributes or passed to the support module at the time of sending a message.

User Cases

The user does/doesn’t have a subscription and therefore the AI can respond apprioty when a user asks about a paid feature (not saying they already have it when they don’t and vice versa).

Knowing which page the user is currently on and maybe even more specific details. A user will often ask about something they are currently looking at and the AI should be aware of that.

A user might be using an old version of your software, the AI should know this so that debugging can be aware that the problem has already been fixed in a newer version.

What AI feature?
Posted by Luke Inderwick ·
Status: Planned1 comment

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Comments1

  • Product team

    •

    Aug 29, 2025

    Should also make the conversation more personal, ex answering with “Hi, Mark!…..”

    And when user dont have access to a part of the feedback or help center dont answer with information that segment should not access.