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Setting to Control Fibi's auto-solving (auto closing) and conversation resolution

Fibi AI Agent

I would like to turn off the auto-solving questions from Fibi AI.

Specifically, I'd like for Fibi to leave questions open until a human manually closes the conversation, not marking anything as resolved automatically.

Additional improvement would be to customize the timer before closing the conversation as well.

What AI feature?
Posted by Fernando Santos ·
Status: Completed2 comments

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Comments2

  • Bruno H changed status to Completed
    Team•

    Jan 27

    Pinned

    Hey, this is now available from Automations (Fibi icon on left main sidebar) → Deploy → Auto-close resolved conversations:

    You can turn it fully off or change the timing.

    (If using workflows, it will appear under the “Advanced deploy with Workflows“ section on the same page)

  • Mahyar Bahari

    •

    Dec 22, 2025

    Yes, this setting is essential to have!