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Admin roles for Support platform

Helpdesk

Settings to allow roles to:

  • View conversations

  • Participate in conversations

  • Full access to Support module and its settings

Post type
💡 New feature
Posted by Sander Slingerland ·
Status: Planned1 comment

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Comments1

  • Milan Kolar

    •

    Sep 2, 2025

    Just to add to the context here. Currently it is not possible to actually onboard support agents onto feature base without making them full admins. That is because only admins can actually reach out to users with an email from the support platform.