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Use Ask Featurebase from Slack

Requests & Insights

Bring Ask Featurebase into Slack so teammates can @mention Featurebase in a channel or thread to ask questions and take action using their Workspace context.

For example:

  • Ask about existing Requests, their status, and which customers asked for them.

  • Find and summarize relevant feedback without leaving Slack.

  • Create a Request from the current discussion or add its context as an insight to an existing Request.

  • Ask for supported updates and other actions, with the same permissions as Ask Featurebase.

The assistant should understand the thread, reply in the same place, and link to the records it finds or changes.

Teams could also opt in to automatic feedback capture in selected channels, so useful feedback is added to Featurebase without someone needing to submit each message manually.

Post type
💡 New feature
What part?
Feedback portal
Posted by Markus Palm ·
Status: Next2 comments

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Comments2

  • Dvir Mizrahi

    •

    Jul 26

    Hi guys, we just started using your product and this is one of the most requested feature from our customers! we’re love to get updates on the roadmap regarding this.

    Most importantly - the ability to open support tickets via Slack

  • Amr from Lunch Flow

    •

    Apr 10

    This agent would be helpful even inside featurebase itself, would be great to point it at a specific conversation and ask it to create tickets, or update the help center from there. Currently, converting a single message within a conversation produces very supbase results.