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Ticket filters in Inbox search

Helpdesk

Teams need a faster way to find and organize tickets from the Inbox search panel.

Right now, tickets can be filtered by fields like Assignee and Team, but there is no easy way to filter or search by ticket-specific details such as Ticket ID or Ticket Type.

Requested filters

  • Ticket ID / ticket number

  • Ticket Type

Why this matters

When a customer or teammate references a specific ticket number, admins should be able to jump directly to that ticket instead of searching by title keywords or manually scanning the Inbox.

Adding ticket-specific filters to Inbox search would make it easier to:

  • Find a ticket by its numerical ID

  • Filter tickets by type

  • Build more useful ticket views

  • Manage support conversations faster from one place

Post type
💡 New feature
What part of Help Desk?
Posted by Roaa from Lunch Flow ·
Status: Planned5 comments

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Comments5

  • Dvir Mizrahi

    •

    Oct 1

    Is there an ETA for this?

    • Dvir Mizrahi

      •

      Oct 1

      We need the ability to create a view based on ticket types.

      • Dvir Mizrahi

        •

        Oct 1

        Can you also enhance this with creating views based on company?

  • Matthew Parratt

    •

    Jun 24

    Need this ASAP!

  • Lakshmi Narayana

    •

    Jun 24

    •

    Merged request

    •

    1 vote

    Add "Ticket Type" filter to Search Panel and Inbox

    I want to be able to add "ticket type" as a filter in the search panel (Command + P / Command-K) and Inbox. This would allow me to adjust the view based on the ticket type (Customer, Back-office, Tracker) along with tags for better organization and segmentation.