Linking & mentioning articles

Become a pro at linking and mentioning articles within your Help Center.

Written By Markus from Featurebase

Last updated 17 days ago

Mentioning articles in Featurebase's editor.

Overview

You can mention other help center articles intuitively using the @ symbol. This not only makes your content more visually appealing but also helps users notice other relevant guides and preview their descriptions.

Example: Linking & mentioning articles

Mentioning articles works throughout Featurebase, allowing you to mention help articles while answering feedback, in changelog releases, and more.

You can also link articles using traditional hyperlinks. Even when using hyperlinks, you don’t have to worry about links breaking after updating the article’s title. The ID stored in the URL ensures that the links continue to function seamlessly.

Good to know: When you change a linked article's title or description, it automatically updates in all mentions, so you don’t have to worry! 😉

Configuring link behavior

Configuring individual help center link's behaviour to force it open in the same or new tab.

In addition to being able to set the default workspace-level behavior for links, you can also configure each link individually by clicking on the gear icon and choosing from three options:

  • Default behavior

  • Force same tab

  • Force new tab

Tip: In general, we recommend that all internal links open in the same tab and external links open in a new tab.

FAQs