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API docs

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Find answers to common security and compliance questions, and see how we use AI and handle data.

Security

Get started with the Featurebase API: create a key, make your first request, pin a version, page through lists, and handle errors.

API guides

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Watch video demos on collecting and prioritizing feedback with Requests and running customer surveys.

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Learn the basics of Featurebase, invite your team, and set up support, your Help Center, and feedback.

Getting started

Technical reference for developers: Messenger JavaScript API methods, post metadata, and advanced setups.

Reference

Add the Messenger and the feedback, updates, and survey widgets to your web or mobile app, or embed the full portal.

In-app widgets

Watch video demos on announcing product releases with Updates and other ways to keep your customers informed.

Customer communication

Identify users, sync their data to Featurebase, set up single sign-on, and secure your installation.

Identity & security

Support customers across the Messenger, email, and Slack, resolve issues with AI, and manage tickets.

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Publish Help Center articles and API documentation, with shared setup, editing, navigation, and optimization.

Documentation

Watch short video demos to learn how to set up an AI-powered Help Center for self-serve support.

Customer support

Collect feedback from every source, prioritize what to build, share your Roadmap, and update customers.

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Onboard, educate, and notify your customers with targeted chats, banners, emails, product updates, surveys, and product tours.

Track support performance with ready-made reports, build custom reports, and share or export the results.

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Sync customer data, manage users and companies, build segments, and control what each user can access.

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Customize your Customer Portal's appearance, pages, and navigation, and set up domains and access.

Customer Portal

Connect Featurebase with your support tools, CRM, issue tracker, call recorder, and other team apps.

Install Featurebase in your product, connect your systems with webhooks, and find the right guide.

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<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/article/68828c6a946fd208ac4b4351/0199bf07-9fb2-736e-a33d-c2ff7012682c/b64u-U3VydmV5cyBiYW5uZXIuanBn.jpeg" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/article/68828c6a946fd208ac4b4351/0199bf07-9fb2-736e-a33d-c2ff7012682c/b64u-U3VydmV5cyBiYW5uZXIuanBn.jpeg?X-Amz-Expires=3600&amp;X-Amz-Date=20261019T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20261019%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=04da1c045c89538ecac168a86676713c6d292520c19c95afc158861d9c49f037" data-featurebase-content-filename="Surveys banner.jpg" width="3168" height="1056"><h1 id="1ps6crtiszw" data-toc-id="1ps6crtiszw">Getting started with surveys</h1><p>Measure NPS, customer satisfaction, and collect additional feedback with targeted in-app surveys.</p><div class="iframe-wrapper"><iframe src="https://www.youtube.com/embed/V77wpvAq314" frameborder="0" allowfullscreen="true" class="w-full shadow aspect-video rounded-xl" data-youtube-video=""></iframe></div><p>Get started: <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI3MTY4MDEzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Run surveys">@Run surveys</span> </p><div data-type="horizontalRule"><hr></div><p><strong>Related resources:</strong></p><ul><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI1MDk5NTEzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Surveys overview">@Surveys overview</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiIxMzI0ODEzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Survey widget installation">@Survey widget installation</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI2MTkxMTIyIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Creating surveys">@Creating surveys</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiIwMTgzNTMyIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Targeting &amp; segmenting surveys">@Targeting &amp; segmenting surveys</span></p></li><li><p><span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI5NjAwNjY2IiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Outbound messages in multiple languages">@Outbound messages in multiple languages</span></p></li></ul><p></p>

Run surveys to measure customer satisfaction & capture feedback.