Want to receive and manage customer support emails like support@yourcompany.com directly inside the Featurebase Inbox? You can forward incoming messages to your Featurebase inbox and centralize all support in one place - ready to assign, respond to, and organize just like any other message.

Before You Begin

Make sure you've completed these two steps first:

1. Set up a custom sending address
   Follow this guide: Custom Email Sending Address

2. Get your Featurebase workspace email
   Head to Settings → Notification emails → Sending addresses in the Support module.
   Click "Set up forwarding" next to your sending address.

This will reveal your unique Featurebase forwarding address, like this:

workspaceIdIsHere@parse.featurebase-mail.com

Copy it - this is what you'll plug into your email provider.

Set Up Email Forwarding with Your Email Provider

You’ll now set up forwarding from your email host to Featurebase. Below are steps for common providers:

Gmail (Personal Gmail Accounts)

⚠️ Best for low-volume use.

1. Open your Gmail settings → See all settings

2. Go to the Forwarding and POP/IMAP tab

3. Click Add a forwarding address

4. Paste your Featurebase workspace email

5. Gmail will send a confirmation email—check your Inbox in Featurebase to verify it

6. Once confirmed, choose to Forward a copy of incoming mail to your Featurebase address

7. Save changes

Google Workspace (Recommended for Business Emails)

✅ No rate limits, reliable delivery.

1. Go to the Google Admin Console

2. Navigate to Apps → Google Workspace → Gmail

3. Open Default Routing and click Configure

4. Under “Add Setting”:

   • Set the recipient as your customer-facing email (e.g. support@yourcompany.com)

   • Scroll to Change envelope recipient and select Replace recipient

   • Paste your Featurebase workspace email as the new recipient

5. Save your changes

6. Go back to Featurebase and click Verify forwarding

🕒 It may take up to 24 hours for routing changes to take effect.

Microsoft 365

🔧 Works for both shared and individual mailboxes.

1. Visit the Microsoft 365 Admin Center

2. Choose the mailbox:

   • For shared: Teams & Groups → Shared Mailboxes

   • For users: Users → Active users

3. Click Edit next to Email forwarding

4. Enable Forward all email sent to this mailbox

5. Paste your Featurebase workspace email

6. Save and return to Featurebase to Verify forwarding

📌 Make sure automatic forwarding is allowed in your Microsoft Defender policies.

Outlook.com

1. Go to Settings → View all Outlook settings → Mail → Forwarding

2. Enable Forward your mail to another email account

3. Enter your Featurebase workspace email

4. Save

5. Check Featurebase Inbox for the verification email and confirm

iCloud Mail

1. Go to iCloud Mail Settings

2. Click the gear icon → Preferences → Rules

3. Create a new rule to Forward to your Featurebase workspace email

4. Confirm and save

Verifying ownership

Your domain or mailbox provider may require you to verify ownership of the forwarding address. Typically, they send a verification email, which can be found in your inbox.

Click on this link to open your Inbox. Look for an email from your email provider to confirm.

Important Notes

• Don't use mailing lists like Google Groups for forwarding—they often mess with email headers and prevent proper identification of users.

• Every forwarded email becomes visible to your team. Avoid forwarding private emails.

• Verification is required. Your email provider will likely send a verification email to your Featurebase inbox—make sure to confirm it.

• After forwarding is confirmed, authenticate your domain if you haven’t already, to prevent spam or bounces.

FAQs