The automated follow-up questions give you additional insights from users that upvote a post.
Written By Markus Palm
Last updated About 2 months ago
Overview
Upvotes alone are not enough to grasp the true sentiment of your users. Some may really need the feature, while others think it’s just a nice-to-have.
That’s why every time users vote or create a post on your feedback portal, they’ll also be asked follow-up questions to help you better understand their needs.
Currently, there are 3 types of questions that measure:
Usage frequency: How often would you use this?
Urgency: When do you need this?
Importance: How important is this to you?
For a comprehensive overview of all answers, simply open the relevant post. To view people's answers individually, hover over the question cards.
Tip: The color of upvotes on your Dashboard changes depending on the importance ratings, giving you a fast overview of the most crucial requests.
Disabling follow-up questions
Follow-up questions can be disabled per board:
Click Edit on the desired board
Click ‘Show advanced settings’
Check the ‘Disable follow-up questions’ checkbox under the ‘Disable actions or hide params from end users‘ section
Click Save changes
