Follow-up questions

The automated follow-up questions give you additional insights from users that upvote a post.

RR

Written By Robi Rohumaa

Last updated 3 months ago

Overview

Upvotes alone are not enough to grasp the true sentiment of your users. Some may really need the feature, while others think it’s just a nice-to-have.

That’s why every time users vote or create a post on your feedback portal, they’ll also be asked follow-up questions to help you better understand their needs.

Currently, there are 3 types of questions that measure:

  • Usage frequency: How often would you use this?

  • Urgency: When do you need this?

  • Importance: How important is this to you?

For a comprehensive overview of all answers, simply open the relevant post. To view people's answers individually, hover over the question cards.

Tip: The color of upvotes on your Dashboard changes depending on the importance ratings, giving you a fast overview of the most crucial requests.


Disabling follow-up questions

Follow-up questions can be disabled per board:

  1. Go to Settings → Feedback

  2. Click Edit next to the desired board

  3. Check Disable follow-up questions