We'll email upvoted users when you comment on a post or anyone replies to theirs!
Written By Markus Palm
Last updated 13 days ago
✉️ Admin comments trigger emails to all upvoted users, while user comments don't generate emails - only replies or mentions notify the specific user involved.
Commenting emails help you and your users stay in touch about the comments under relevant posts. Here’s a quick overview of when everyone will get notifications:
Admin comments - all upvoted users of the post will get an email
User comments - no one will get an email (goes to your Featuerebase inbox to prevent email spam)
Replies - only the person being replied to will get an email
Mentions - only the person being mentioned will get an email
This ensures that upvoted users are not spammed with unnecessary comments but get notified about comments addressing them or when admins want to clarify something about the idea.
Example of how comment emails work
Let's use this comment section as an example. After John (admin) has commented on a post, all upvoted users will receive the following email:
However, no one will receive an email about Nathan's comment as he is a regular user. This prevents spam, especially when the post has high engagement and many comments.
Once Mark replies to John's comment, John will receive an email about it. No one else except the person being replied to will receive that email.
Email customizations
By default, all notification emails will be in your brand color.
However, if you're enjoying our Growth Plan, you can personalize them even more by swapping our logo with yours and having a custom Reply-To address, ensuring these updates perfectly match your brand identity.
Learn more:
Things to remember
Access: Only users with access to the specific board will receive email notifications. If a board is private, users without access will not receive any status change notifications for posts on that board.
Replying: Replies to emails don't act as post comments. Growth Plan customers can change the Reply-To address to their own to get email replies from users (without them being counted as comments). All emails come from info@featurebase.app.
Unsubscribing: At the bottom of each email is the option to manage email preferences and unsubscribe from those you don’t want to receive.