Manage your customers' expectations by sharing your reply time during office hours.
Written By Markus from Featurebase
Last updated About 1 month ago
Let customers know when to expect a reply by displaying expected response times in the Messenger:
From the top menu, select ‘Conversations’
Under 'Reply Expectations, toggle on the ‘Show Reply Times’
Click ‘Save Changes’ from the top right
This option is enabled by default. If disabled, no reply time will be shown to users.
Currently, it’s not possible to set a custom reply time. It’s always calculated automatically based on your median first reply time over the past 7 days.