Workload

Get team workload metrics

Returns Intercom-style per-admin team metrics with open, snoozed, waiting, idle, capacity limit, pause, and away state. Results use cursor pagination.

GET

/v2/teams/{id}/metrics

curl --request GET \
  --url 'https://do.featurebase.app/v2/teams/{id}/metrics?limit=50&cursor=eyJpZCI6IjUwN2YxZjc3YmNmODZjZDc5OTQzOTAxMSJ9&idleThresholdMinutes=30' \
  --header 'Authorization: Bearer <token>' \
  --header 'Featurebase-Version: 2026-09-03.pulsar'

{
  "data": [
    {
      "adminId": "<string>",
      "assignmentLimit": 123,
      "atCapacity": true,
      "away": true,
      "idleCount": 123,
      "object": "team_admin_metrics",
      "openCount": 123,
      "paused": true,
      "snoozedCount": 123,
      "waitingCount": 123
    }
  ],
  "generatedAt": "2023-11-07T05:31:56Z",
  "nextCursor": "<string>",
  "object": "team_metrics",
  "teamId": "<string>"
}